Test Center Manager

Prometric
United States
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Professionalism","Situational judgement","Report writing","Multitasking","Conflict resolution"]

Lead day-to-day operations of a Prometric test center, ensuring facilities, performance, and exam integrity meet Prometric and client standards. Manage scheduling and supervise Test Center Administrators, including hiring, training, and performance coaching. Oversee candidate security/verification, maintain reporting on irregular situations, and operate required monitoring/telephony equipment. Handle basic technology issues, coordinate with property management, and provide direct test administration support as needed.

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FursaFursa
Prometric
Prometric
1 month ago

Test Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 26 days agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead day-to-day operations of a Prometric test center, ensuring facilities, performance, and exam integrity meet Prometric and client standards. Manage scheduling and supervise Test Center Administrators, including hiring, training, and performance coaching. Oversee candidate security/verification, maintain reporting on irregular situations, and operate required monitoring/telephony equipment. Handle basic technology issues, coordinate with property management, and provide direct test administration support as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure test center facilities, operations, and performance meet Prometric and testing client standards.
  • •Plan staff schedules and supervise regular and temporary Test Center Administrators.
  • •Oversee hiring and training of new Test Center Administrators, including reviewing timesheets and expenses.
  • •Supervise candidate security/verification procedures and maintain facility locks/security systems (including holding keys).
  • •Operate required monitoring/communication equipment and handle/escalate candidate and building problems; file detailed reports on irregular situations or complaints.

Pay and Benefits

Perks:Paid Holidays401kEmployee AssistanceVisionFsaPaid TrainingSick Time

Key Requirements

  • •High school diploma or equivalent; college experience is a plus.
  • •Minimum of two years of customer service experience (e.g., call center, retail, restaurant).
  • •One year of management or supervisory experience.
  • •Must be 18 years of age to qualify.
  • •Ability to use Microsoft Windows-based programs and applications (including MS Office, Outlook, and web browsing) and write detailed professional reports.
Experience:2+ yearsCustomer serviceCall centerRetailRestaurant
Education:High School
Skills:CommunicationProfessionalismSituational judgementReport writingMultitaskingConflict resolution
Tech Stack:Microsoft WindowsMS OfficeOutlookExplorerWeb browsingDVRDigital cameraIVRAlarm systemTelephone system

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn