Senior Support Engineer (EMEA)

Qdrant
Berlin, Paris, Amsterdam, Madrid
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Ownership","Problem-solving","Communication"]

Provide direct, mostly asynchronous, Slack-first technical support to customers running Qdrant in production. Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and databases, lead incident investigations, and convert recurring problems into diagnostics and repeatable fixes. Partner with engineering and platform teams, and build internal tools and clear documentation to improve support workflows and observability.

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Qdrant
Qdrant
1 day ago

Senior Support Engineer (EMEA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide direct, mostly asynchronous, Slack-first technical support to customers running Qdrant in production. Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and databases, lead incident investigations, and convert recurring problems into diagnostics and repeatable fixes. Partner with engineering and platform teams, and build internal tools and clear documentation to improve support workflows and observability.
Location: Berlin, Paris, Amsterdam, Madrid
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide direct, Slack-first technical support to customers running Qdrant, mostly asynchronously.
  • •Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer.
  • •Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes using AI-assisted tooling when helpful.
  • •Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product.
  • •Build and maintain internal tools and documentation to improve support workflows and observability.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid Leave

Key Requirements

  • •5+ years in a customer-facing support or infrastructure role, ideally supporting production Kubernetes environments.
  • •Strong hands-on Kubernetes skills; CKA is a plus.
  • •Proficiency in Python (or a similar language) for scripting and automation.
  • •Experience with Kafka or similar distributed messaging systems.
  • •Comfortable working in AWS, GCP, or Azure with a solid understanding of database internals under production load.
Experience:5+ years
Skills:OwnershipProblem-solvingCommunication
Certifications:CKA
Tech Stack:KubernetesSlackPythonKafkaAWSGCPAzureTerraformPrometheusGrafanaObservabilityVector searchVector databaseAI-assisted tooling

Company Brief

Qdrant
Develops an open-source, high-performance vector search engine and managed vector database to power semantic search, retrieval-augmented generation, and other AI applications at scale for enterprise customers.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Berlin, Germany
Founded: 2021
Glassdoor
Glassdoor: 3.4
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