Senior Customer Service specialist

Dow
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication"]

Own the order entry and order fulfillment process for key, high-value customers, ensuring compliance with work processes and business guidelines. Validate and process customer order requests, maintain deep product and service knowledge, and strengthen customer relationships by understanding needs and gathering market intelligence. Coordinate with internal partners (commercial, quality, supply chain, and customer service) to maintain service levels, provide best-cost solutions, and support complex scenarios.

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FursaFursa
Dow
Dow
3 days ago

Senior Customer Service specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the order entry and order fulfillment process for key, high-value customers, ensuring compliance with work processes and business guidelines. Validate and process customer order requests, maintain deep product and service knowledge, and strengthen customer relationships by understanding needs and gathering market intelligence. Coordinate with internal partners (commercial, quality, supply chain, and customer service) to maintain service levels, provide best-cost solutions, and support complex scenarios.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Execute order entry and manage order fulfillment for assigned business/customer accounts, including complex scenarios.
  • •Review, validate, and process order requests in compliance with systems and business guidelines.
  • •Maintain thorough knowledge of product applications and service offerings.
  • •Develop customer intimacy by building relationships, understanding customer needs, and gathering market intelligence.
  • •Coordinate with functional partners to meet process and functional objectives, maintain service levels, and proactively improve complex matters.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceLife InsuranceRetirement ProgramPaid LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree.
  • •5+ years of working experience in similar roles.
  • •Strong customer service skills and business process acumen.
  • •Order-to-Cash experience.
  • •Experience with SAP MM/SD and understanding of Export and Incoterms.
Experience:5+ years
Education:Bachelor's
Skills:Problem-solvingCommunication
Tech Stack:SAP MM/SDOrder to CashExportIncoterms

Company Brief

Dow
Global materials science company producing chemicals, plastics, and advanced materials for industries including packaging, infrastructure, transportation, and consumer care. Offers solutions across supply chains with large-scale manufacturing and R&D capabilities.
Industry: Materials Science
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Midland, United States
Founded: 1897
WebsiteLinkedIn