Senior HVAC Technical Service Advisor

Provide technical product support for Residential HVAC equipment to outside sales, field partners, dealers, and customers. Troubleshoot service and installation issues by phone and on job sites, maintain daily call logs, and deliver virtual and in-person product training. Build relationships with field teams and customers, help file warranty claims, and support technical onboarding by developing training materials and progressing toward Trane/American Standard FSR and Mitsubishi Diamond Service Group membership.