CX Associate - German (Voice)

Magic
Lisbon
Workplace: RemoteFreelanceUSD 1,600 - 1,700 monthlyFunction: Customer Support (Service Desk)Skills: ["Highly organized","Multitasking","Customer-obsessed","Calm under pressure","Rapid learning"]

Deliver best-in-class voice support for German-speaking customers as the customer experience heartbeat. Respond to inquiries, troubleshoot order and product questions through the customer interface platform, and handle shipment and backend shipping requests. Provide general research, keep customer and address information updated, and support customers under your CX Lead’s guidance while working fully remotely from Portugal.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Magic
Magic
3 days ago

CX Associate - German (Voice)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Deliver best-in-class voice support for German-speaking customers as the customer experience heartbeat. Respond to inquiries, troubleshoot order and product questions through the customer interface platform, and handle shipment and backend shipping requests. Provide general research, keep customer and address information updated, and support customers under your CX Lead’s guidance while working fully remotely from Portugal.
Location: Lisbon
Workplace: Remote
Employment Type: Freelance
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer client inquiries via the customer interface.
  • •Address issues with orders and product inquiries through the customer interface platform and via Facebook and email.
  • •Track shipments and handle backend shipping inquiries.
  • •Conduct general research to support customer questions.
  • •Update addresses and client information.

Pay and Benefits

Salary: USD 1,600 - 1,700 monthly
Perks:Remote Work

Key Requirements

  • •Must be fluent in German and English and convey key points concisely.
  • •Must be legally resident in and working from Portugal; the work handles EU data and cannot be performed outside the EU.
  • •Availability to work weekends or having split-offs.
  • •Highly organized; able to complete multiple projects concurrently.
  • •Calmly handle uncertainty and rapidly changing situations.
Skills:Highly organizedMultitaskingCustomer-obsessedCalm under pressureRapid learning
Languages:GermanEnglish
Tech Stack:FacebookEmailCustomer interface platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor