Hermes

4 weeks ago

CDI - Chef de Projets Formation et Expérience Client Parfums (H/F)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead the design and execution of international training programs and client experience initiatives for Hermès Parfums. Develop omnichannel training journeys, align with local markets, animate training communities, and drive KPIs to elevate product expertise and customer engagement in a luxury retail context based in Paris.

Location: Paris

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Design omnichannel training programs and learning content aligned with Hermès Parfums launches and in-boutique Ambassadeurs training needs.
•Coordinate and support regional market training, consolidate local requirements, and define deployment priorities with regional teams.
•Lead and co-develop internal and distributor training seminars, ensuring knowledge transfer and adherence to brand standards.
•Establish a governance and reporting framework with KPIs to measure training impact across retail networks.
•Collaborate with cross-functional teams (Collections, Communications, Retail Design, E-Commerce, Marketing Ops) to build a cohesive customer experience journey.

Key Requirements

•2-3 years of experience as a Project Manager in Product Training within the Perfume & Cosmetics sector, ideally in luxury, with international and/or retail experience valued
•Creative sensibility and strong ability to structure and synthesize, with a focus on pedagogical engineering
•Strong project leadership, ability to manage cross-functional collaboration and maintain organizational rigor
•Fluent English (spoken and written) for daily exchanges in a multilingual environment
•Proficiency in Microsoft Office and a demonstrated appetite for digital tools

Experience:2-3 yearsLuxuryParfumCosmeticsRetailInternational

Skills:PedagogyTrainingCommunicationCollaborationLeadershipPlanningPresentation

Languages:FrenchEnglish

Tech Stack:Microsoft OfficeDigital tools

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

4 weeks ago

CDI - Chef de Projets Formation et Expérience Client Parfums (H/F)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Hospitality & Food Service

Seniority: Mid level

Key Responsibilities

•Design omnichannel training programs and learning content aligned with Hermès Parfums launches and in-boutique Ambassadeurs training needs.
•Coordinate and support regional market training, consolidate local requirements, and define deployment priorities with regional teams.
•Lead and co-develop internal and distributor training seminars, ensuring knowledge transfer and adherence to brand standards.
•Establish a governance and reporting framework with KPIs to measure training impact across retail networks.
•Collaborate with cross-functional teams (Collections, Communications, Retail Design, E-Commerce, Marketing Ops) to build a cohesive customer experience journey.

Key Requirements

•2-3 years of experience as a Project Manager in Product Training within the Perfume & Cosmetics sector, ideally in luxury, with international and/or retail experience valued
•Creative sensibility and strong ability to structure and synthesize, with a focus on pedagogical engineering
•Strong project leadership, ability to manage cross-functional collaboration and maintain organizational rigor
•Fluent English (spoken and written) for daily exchanges in a multilingual environment
•Proficiency in Microsoft Office and a demonstrated appetite for digital tools

Experience:2-3 yearsLuxuryParfumCosmeticsRetailInternational

Skills:PedagogyTrainingCommunicationCollaborationLeadershipPlanningPresentation

Languages:FrenchEnglish

Tech Stack:Microsoft OfficeDigital tools

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn