Partner Engagement Manager, SPACECOM

Onebrief
United States
Workplace: OnsiteFull timeUSD 150,000 - 180,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer focus","Communication","Interpersonal skills","Detail orientation","Proactive problem-solving"]

Own the full customer relationship—from end users through senior military leadership—driving adoption of Onebrief until nearly all workflows run on the platform. Translate user needs into clear product feedback, maintain high product proficiency, and strengthen the Onebrief brand with partners and Allies. Provide both face-to-face and remote support, lead or support planning exercises, and coordinate with product engineering during incidents on classified environments.

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Onebrief
Onebrief
1 month ago

Partner Engagement Manager, SPACECOM

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Last checked: 5 hours agoStatus: Live

Job Summary

Own the full customer relationship—from end users through senior military leadership—driving adoption of Onebrief until nearly all workflows run on the platform. Translate user needs into clear product feedback, maintain high product proficiency, and strengthen the Onebrief brand with partners and Allies. Provide both face-to-face and remote support, lead or support planning exercises, and coordinate with product engineering during incidents on classified environments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the entire customer relationship from users through Generals and Admirals.
  • •Drive rapid product adoption until ~100% of workflows are in Onebrief.
  • •Clearly communicate user needs to the product team and recommend product improvements.
  • •Provide face-to-face and remote customer support, including support for renewals and future sales.
  • •Coordinate with customers and product engineering during incidents when the product is unavailable, broken, or not delighting customers.

Pay and Benefits

Salary: USD 150,000 - 180,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Proven experience leading operational planning in a military context, preferably at multi-star headquarters.
  • •Experience with staff planning and major military planning exercises, including protocols for software deployment on classified networks.
  • •Proven ability to expand business presence within a region, with emphasis on software/technology solutions.
  • •Experience providing customer support both face-to-face and remotely, including incident response coordinated with customers and product engineering.
  • •Strong technical aptitude to master the application, troubleshoot issues, and liaise with customers on technical matters.
Experience:MilitaryGovernmentSaaS
Skills:Customer focusCommunicationInterpersonal skillsDetail orientationProactive problem-solving
Tech Stack:AI-powered workflowJWICSClassified networks

Eligibility

Security Clearance:Top SecretSCI

Company Brief

Onebrief
Provides an AI-enabled command operating system for military staff collaboration, operational planning, wargaming and decision support, used on classified and unclassified DoD networks to speed planning and execution.
Industry: Defense Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Honolulu, United States
Founded: 2019
Glassdoor
Glassdoor: 4.4
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