Senior Data Scientist

Intercom
London
Workplace: HybridFull timeFunction: Data Science & Machine LearningExperience: 5+ yearsSkills: ["Communication","Ownership","Curiosity","Growth mindset","Collaboration"]

Senior Data Scientist role within Intercom's Research, Analytics & Data Science (RAD) team, focusing on turning data into actionable insights to inform product strategy and drive measurable impact. You’ll partner with product, design and engineering to build end-to-end data pipelines, develop product metrics, and influence the roadmap with quantitative research and AI-assisted tooling.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Intercom
Intercom
5 months ago

Senior Data Scientist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Senior Data Scientist role within Intercom's Research, Analytics & Data Science (RAD) team, focusing on turning data into actionable insights to inform product strategy and drive measurable impact. You’ll partner with product, design and engineering to build end-to-end data pipelines, develop product metrics, and influence the roadmap with quantitative research and AI-assisted tooling.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Partner with product teams to help identify important questions and answer those questions with data.
  • •Work closely with product managers, designers and engineers to develop key product success metrics, set targets, measure results and opportunities.
  • •Design, build and update end-to-end data pipelines, driving collection of new data and refinement of existing data sources and tables.
  • •Partner closely with product researchers to build a holistic understanding of our customers, products and business.
  • •Influence product roadmap and strategy through exploratory analysis and quantitative research.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalEquityPaid LeaveMaternity LeavePaternity Leave

Key Requirements

  • •5+ years of experience using data to solve problems and drive evidence-based decisions
  • •Strong SQL skills and a solid grounding in statistics
  • •Experience working closely with product teams
  • •Proven track record of delivering actionable insights that drive measurable impact with minimal supervision
  • •Strong product intuition, business acumen and ability to connect analysis to strategy
Experience:5+ yearsSaaSData ScienceAI
Skills:CommunicationOwnershipCuriosityGrowth mindsetCollaboration
Languages:English
Tech Stack:SQLPythonDbtAI toolsClaude CodeCursor

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn