Customer Service Representative

Qureos
United States
Workplace: OnsiteFull timeUSD 33,720 - 63,769 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Detail-oriented","Multitasking","Collaboration"]

Serve as the main point of contact for customers across phone, email, and live chat. Provide accurate answers on products, services, and policies, troubleshoot common issues, and escalate complex problems to the right teams. Maintain detailed customer records in a CRM to track feedback and outcomes, and follow up to ensure resolutions. Collaborate with internal teams to identify customer needs and help improve processes.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the main point of contact for customers across phone, email, and live chat. Provide accurate answers on products, services, and policies, troubleshoot common issues, and escalate complex problems to the right teams. Maintain detailed customer records in a CRM to track feedback and outcomes, and follow up to ensure resolutions. Collaborate with internal teams to identify customer needs and help improve processes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond promptly to customer inquiries via phone, email, and live chat.
  • •Provide accurate information about products, services, and company policies.
  • •Resolve customer concerns and escalate issues to appropriate departments.
  • •Record customer interactions and feedback in a CRM system for tracking and analysis.
  • •Troubleshoot common issues and follow up to ensure resolution, while identifying customer needs and improving the experience.

Pay and Benefits

Salary: USD 33,720 - 63,769 annually
Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •Prior customer-facing experience is preferred (but not required).
  • •Strong verbal and written communication skills.
  • •Ability to solve problems with a detail-oriented mindset.
  • •Ability to multitask and handle high-pressure situations calmly.
  • •High school diploma or GED required.
Education:High School
Skills:CommunicationProblem-solvingDetail-orientedMultitaskingCollaboration
Tech Stack:CRMTicketing system

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn