Application Support/DevOps Support (INDIA - MUMBAI - BIRLASOFT OFFICE, IN)

Birlasoft
Mumbai
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 2-5 yearsEducation: bachelorsSkills: ["Stakeholder management","Investigation","Root cause analysis","Presentation","Documentation"]

Provide L2 application support for business-critical portal applications, ensuring SLA-based business continuity and high availability. Investigate recurring issues, identify root causes, and propose solutions aligned to business needs. Support business data requirements on time, using strong understanding of business processes, KPIs, and electric vehicle charging/energy domain context. Work with stakeholders and apply ITIL service management, delivering within an Agile/DevOps environment.

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FursaFursa
Birlasoft
Birlasoft
2 days ago

Application Support/DevOps Support (INDIA - MUMBAI - BIRLASOFT OFFICE, IN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide L2 application support for business-critical portal applications, ensuring SLA-based business continuity and high availability. Investigate recurring issues, identify root causes, and propose solutions aligned to business needs. Support business data requirements on time, using strong understanding of business processes, KPIs, and electric vehicle charging/energy domain context. Work with stakeholders and apply ITIL service management, delivering within an Agile/DevOps environment.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Ensure business continuity and high availability of business applications according to SLA.
  • •Provide level 2 support to business applications as per SLA.
  • •Investigate recurring problem trends, identify root causes, and suggest possible solutions.
  • •Have a strong understanding of EV charging/energy business processes, functions, business drivers, and IT solutions.
  • •Ensure on-time delivery of business data requirements.

Key Requirements

  • •2-5 years of experience providing L2 operation support.
  • •BE/B.Tech in IT or Computer Science Engineering from a recognized institute.
  • •In-depth experience supporting portal applications.
  • •Strong working knowledge of Oracle and SQL database, including writing custom queries and stored procedures.
  • •Understanding of ETL and middleware technologies, plus ITIL/service management frameworks.
Experience:2-5 years
Education:Bachelor's in IT or Computer Science Engineering
Skills:Stakeholder managementInvestigationRoot cause analysisPresentationDocumentation
Tech Stack:OracleSQLETLMiddlewareITILDevOpsAgileWaterfallStored Procedures

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn