Director, Account Management, SME & Growth, ANZ

Airwallex
Sydney, Melbourne
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 12+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Negotiation","Stakeholder management","Analytical thinking"]

Lead Airwallex’s post-sale growth engine for the SME & Growth segment across ANZ, driving product adoption, revenue growth, and retention. Manage a department of 25+ professionals through four direct managers to set GTM strategy, KPIs, and training. Build trusted relationships with key clients, collaborate cross-functionally with Product/Engineering/Marketing/RevOps, and serve as the escalation point for complex client challenges in Sydney or Melbourne.

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Airwallex
Airwallex
5 days ago

Director, Account Management, SME & Growth, ANZ

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead Airwallex’s post-sale growth engine for the SME & Growth segment across ANZ, driving product adoption, revenue growth, and retention. Manage a department of 25+ professionals through four direct managers to set GTM strategy, KPIs, and training. Build trusted relationships with key clients, collaborate cross-functionally with Product/Engineering/Marketing/RevOps, and serve as the escalation point for complex client challenges in Sydney or Melbourne.
Location: Sydney, Melbourne
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Marketing & Growth
Seniority: Director level

Key Responsibilities

  • •Lead, coach, and scale a high-performing organisation of 25+ Account Managers and CSMs by directly managing and developing four Team Leads/Managers.
  • •Develop and execute the GTM strategy to drive product adoption, revenue growth, and customer retention within the SME & Growth segment.
  • •Build and maintain strong relationships with key clients, acting as a trusted advisor to deliver transformational value.
  • •Collaborate cross-functionally with Product, Engineering, Marketing, and Revenue Operations to translate customer needs into product improvements and GTM initiatives.
  • •Set and report on team goals and KPIs for revenue, product penetration, and customer satisfaction; track performance and implement training programs.

Key Requirements

  • •12+ years of sales or account management experience, including 8+ years in leadership roles, ideally in fintech, payments, consulting, or investment banking.
  • •Proven track record building and leading high-performing teams to achieve ambitious commercial targets in a high-growth environment.
  • •Highly analytical skills to drive strategic planning, evaluate data, and make informed decisions.
  • •Deep understanding of the fintech and payments ecosystem, including relevant regulations and digital transformation trends.
  • •Bachelor’s degree required; advanced degree in business, finance, or related field is a plus.
Experience:12+ yearsFintechPaymentsConsultingInvestment banking
Education:Bachelor's
Skills:LeadershipCommunicationNegotiationStakeholder managementAnalytical thinking
Tech Stack:SalesforceLookerISQLCRMAnalytics tools

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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