User Operations Lending Manager

Astra Tech
Abu Dhabi
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 4-6 yearsSkills: ["Analytical thinking","Project management","Cross-functional communication","Ownership","Execution"]

Drive user lifecycle performance across lending products by using data-driven operations, user segmentation, and retention strategies. Own improvements in activation, engagement, re-borrowing, and lifecycle conversion for CashNow, SNPL, and Easy Cash, while coordinating cross-product initiatives across Risk, Marketing, Product, Data/Tech, and Customer Service. Optimize onboarding and repayment engagement, analyze funnel friction points, support A/B testing, and build dashboards and cohort analysis to track KPIs and LTV.

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FursaFursa
Astra Tech
Astra Tech
2 months ago

User Operations Lending Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Drive user lifecycle performance across lending products by using data-driven operations, user segmentation, and retention strategies. Own improvements in activation, engagement, re-borrowing, and lifecycle conversion for CashNow, SNPL, and Easy Cash, while coordinating cross-product initiatives across Risk, Marketing, Product, Data/Tech, and Customer Service. Optimize onboarding and repayment engagement, analyze funnel friction points, support A/B testing, and build dashboards and cohort analysis to track KPIs and LTV.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Develop and optimize lifecycle strategies to improve activation, retention, re-borrowing, and long-term LTV.
  • •Design operational strategies for onboarding, repayment engagement, repeat borrowing, and user reactivation.
  • •Create and maintain user segmentation frameworks and translate insights into targeted operational initiatives.
  • •Drive cross-sell and user migration across CashNow, SNPL, and Easy Cash, including ecosystem traffic collaboration with BOTIM.
  • •Monitor KPIs (retention, re-borrowing, conversion, engagement, LTV), build dashboards/cohort analyses, and support A/B testing to improve funnel performance.

Key Requirements

  • •4–6 years of experience in user operations, lifecycle operations, growth operations, product operations, or related roles.
  • •Experience in fintech, lending, consumer internet, or ecosystem-based products.
  • •Strong analytical capability with SQL required (Python is a plus).
  • •Hands-on lifecycle management, retention operations, cohort analysis, and segmentation strategies.
  • •Strong project management and cross-functional communication skills.
Experience:4-6 yearsFintechLendingConsumer internetEcosystem-based products
Skills:Analytical thinkingProject managementCross-functional communicationOwnershipExecution
Tech Stack:SQLPython

Company Brief

Astra Tech
UAE-based technology company offering technology solutions and systems integration services, focusing on IT infrastructure, security systems, and smart building / automation solutions for commercial and residential clients.
Industry: Professional Services
Headquarters: United Arab Emirates
Website