17 hours ago

Platform User Operations Specialist, TikTok Platform Responsibility

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide 24/7 technical troubleshooting and consulting for internal platform users and business partners. Respond to user queries via internal tools and IM chat, diagnose issues using internal databases and engineering-provided solutions, and follow up until cases are resolved. Maintain SOPs, write daily reports, follow escalation processes, and analyze tickets to recommend process improvements. Support training and user feedback projects and partner with Engineering on product optimizations.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Respond to user queries in a timely and accurate manner via internal platform and IM chat.
•Troubleshoot technical issues quickly using internal databases, workarounds, and engineering-provided solutions.
•Follow up with users to ensure reported technical issues are resolved.
•Analyze tickets to identify process improvement opportunities and maintain SOPs.
•Support training and user feedback projects and partner with Engineering on product optimizations.

Key Requirements

•Bachelor's degree in Computer Science (or related) or at least 1 year of experience in technical consulting, technical troubleshooting/application support, and working with engineering teams.
•Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies.
•Excellent problem-solving, critical thinking, and analytical ability, with experience organizing and working independently under rapidly changing priorities.
•Ability to rotate across all shifts in a 24/7 operation (5 days/week) with some weekend availability.
•Preferred: demonstrated ability to code and construct complex SQL queries.

Experience:1+ yearsTechnical troubleshootingApplication supportEngineering collaboration24/7 support

Education:Bachelor's in Computer Science

Skills:Problem-solvingCritical thinkingAnalyticalIndependent workCommunicationTeamworkLearning abilityAdaptabilityInitiativeOwnership

Tech Stack:HTMLJavaScriptSQLHTTPInternet technologies

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

17 hours ago

Platform User Operations Specialist, TikTok Platform Responsibility

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Respond to user queries in a timely and accurate manner via internal platform and IM chat.
•Troubleshoot technical issues quickly using internal databases, workarounds, and engineering-provided solutions.
•Follow up with users to ensure reported technical issues are resolved.
•Analyze tickets to identify process improvement opportunities and maintain SOPs.
•Support training and user feedback projects and partner with Engineering on product optimizations.

Key Requirements

•Bachelor's degree in Computer Science (or related) or at least 1 year of experience in technical consulting, technical troubleshooting/application support, and working with engineering teams.
•Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies.
•Excellent problem-solving, critical thinking, and analytical ability, with experience organizing and working independently under rapidly changing priorities.
•Ability to rotate across all shifts in a 24/7 operation (5 days/week) with some weekend availability.
•Preferred: demonstrated ability to code and construct complex SQL queries.

Experience:1+ yearsTechnical troubleshootingApplication supportEngineering collaboration24/7 support

Education:Bachelor's in Computer Science

Skills:Problem-solvingCritical thinkingAnalyticalIndependent workCommunicationTeamworkLearning abilityAdaptabilityInitiativeOwnership

Tech Stack:HTMLJavaScriptSQLHTTPInternet technologies

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn