Outreach Specialist, CACP

Aledade
Salt Lake City, San Francisco, Philadelphia, Los Angeles, San Diego, Seattle, Phoenix, Chicago, Atlanta, Denver, Dallas
Workplace: RemoteFull timeUSD 24.52 - 24.52 hourlyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Active listening","Verbal communication","Empathy","Professionalism","Attention to detail"]

Conduct high-volume inbound and outbound outreach to educate patients on Advance Care Planning (ACP) and schedule appointments with Facilitators. Handle inbound inquiries, resolve concerns, and manage referrals, worklists, and follow-ups. Communicate via email and SMS through multichannel systems, while following approved scripts, SOPs, and workflows to meet performance metrics. Maintain HIPAA compliance and ensure patient-centered, empathetic support across U.S. time zones.

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Aledade
Aledade
1 week ago

Outreach Specialist, CACP

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Last checked: 7 hours agoStatus: Live

Job Summary

Conduct high-volume inbound and outbound outreach to educate patients on Advance Care Planning (ACP) and schedule appointments with Facilitators. Handle inbound inquiries, resolve concerns, and manage referrals, worklists, and follow-ups. Communicate via email and SMS through multichannel systems, while following approved scripts, SOPs, and workflows to meet performance metrics. Maintain HIPAA compliance and ensure patient-centered, empathetic support across U.S. time zones.
Location: Salt Lake City, San Francisco, Philadelphia, Los Angeles, San Diego, Seattle, Phoenix, Chicago, Atlanta, Denver, Dallas
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Conduct high-volume outbound calls to educate patients on Advance Care Planning (ACP) and schedule appointments with Facilitators
  • •Respond to inbound patient inquiries, resolve concerns, and manage referrals, worklists, and follow-ups
  • •Manage digital patient communications (email and SMS) through multichannel systems to maintain engagement
  • •Adhere to approved scripts, SOPs, and workflows while achieving and maintaining key performance metrics
  • •Maintain HIPAA compliance and privacy standards while addressing patient concerns and overcoming objections with empathy

Pay and Benefits

Salary: USD 24.52 hourly
Perks:Remote WorkHealth InsuranceDentalVision401kEquityPaid LeaveParental LeavePaid Holidays

Key Requirements

  • •High school diploma
  • •At least 1 year of telephonic outreach, customer service, or tele-sales experience in a call center environment
  • •Ability to navigate telephony platforms, web applications, and CRM software
  • •Strong active listening and verbal communication skills with an empathetic approach
  • •Ability to maintain HIPAA compliance and privacy standards
Experience:1+ yearsHealthcarePatient outreachRemote call center
Education:High School
Skills:Active listeningVerbal communicationEmpathyProfessionalismAttention to detail
Languages:EnglishSpanish
Tech Stack:Telephony platformsWeb applicationsCRM softwareEmailSMSMultichannel systems

Company Brief

Aledade
Provides technology, services, and care-management support to independent primary care practices to participate in value-based care and accountable care organizations, helping clinicians improve outcomes, reduce costs, and share in savings.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Bethesda, United States
Founded: 2014
WebsiteLinkedIn