Client Service Specialist- Client Management Ops (French is a must) (Cairo, Cairo, EG, 12577)

HSBC
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Multi-tasking","Customer focus","Organizational skills","Teamwork","Self-motivation","Quick learning"]

Provide high-quality client management support in a call center environment, handling calls and emails promptly and resolving client inquiries at first point of contact. Monitor aged queries, manage query prioritization, and investigate issues to ensure customers are kept informed. Support payments-related queries using HSBC systems and procedures, help drive client retention, and contribute to helpdesk quality coaching, training, and compliance through audit and reporting activities.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
3 hours ago

Client Service Specialist- Client Management Ops (French is a must) (Cairo, Cairo, EG, 12577)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide high-quality client management support in a call center environment, handling calls and emails promptly and resolving client inquiries at first point of contact. Monitor aged queries, manage query prioritization, and investigate issues to ensure customers are kept informed. Support payments-related queries using HSBC systems and procedures, help drive client retention, and contribute to helpdesk quality coaching, training, and compliance through audit and reporting activities.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to time-sensitive and high-value client queries and escalations from clients and other departments.
  • •Resolve the majority of client enquiries at first point of contact while keeping clients informed throughout a query lifecycle.
  • •Review aged queries, ensure items are appropriately actioned, and provide feedback where necessary to improve outcomes.
  • •Handle payments-related client queries using knowledge of systems, procedures, and internal contacts within the bank.
  • •Support complaints handling end-to-end and assist helpdesk quality/training activities, including call/email/live chat quality checks and mentoring new hires.

Key Requirements

  • •Fluent in English and French.
  • •Previous experience in customer-facing roles.
  • •Exceptional client focus with strong interpersonal communication (verbal and written).
  • •Ability to multi-task, prioritize work by urgency/importance, and work under minimal supervision.
  • •Proven focus on quality and customer service, with willingness to learn and flexibility across shifts.
Skills:CommunicationAttention to detailMulti-taskingCustomer focusOrganizational skillsTeamworkSelf-motivationQuick learning
Languages:EnglishFrenchArabic
Tech Stack:EnglishFrenchArabicMS OfficeWebexHSBCnetMI and Reporting

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn