Senior Disputes Manager (North Sydney, AU)

Lead Zurich’s general insurance complaints and dispute handling for Home, Contents, and Motor in a project-led environment. Provide SME guidance on RG271, GICOP, ICA, and regulatory requirements, and offer technical oversight for complex escalated cases. Drive end-to-end implementation of complaint handling process changes, design frameworks and SOPs, and deliver training and capability uplift to frontline and dispute resolution teams.