boomi

3 weeks ago

Scaled Customer Success Manager, Boomi, Vancouver

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join Boomi’s fast-growing Customer Success team in Vancouver to manage a large portfolio of customers, drive adoption of our integration platform, and expand product usage. You’ll partner with sales, services, support, and product to deliver value, with a data-driven approach to measure engagement, retention, and outcomes across multiple accounts.

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain a deep understanding of our customer’s business objectives, challenges, and opportunities and help deliver value-driven engagements.
•Identify, design, and be able to achieve the customer’s goals in a short-term relationship.
•Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives.
•Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task.
•Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks.

Key Requirements

•4-6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus
•Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle
•Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences
•Ability to actively listen to customers and translate their business needs into personalized consultation
•Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans

Experience:4-6 yearsSaaSCloud computing

Skills:CommunicationProblem-solvingAnalyticalCustomer-facing

Languages:English

Tech Stack:GainsightTotangoChurnZeroCloud-based softwareData-driven analyticsBoomi

Company Brief

boomi

Provides a cloud-native integration platform (iPaaS) enabling enterprises to connect applications, data, APIs and workflows for hybrid and multi-cloud environments. Offers tools for integration, API management, master data management, and workflow automation.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Chesterbrook, United States

Founded: 2000

Website LinkedIn

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boomi

3 weeks ago

Scaled Customer Success Manager, Boomi, Vancouver

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and maintain a deep understanding of our customer’s business objectives, challenges, and opportunities and help deliver value-driven engagements.
•Identify, design, and be able to achieve the customer’s goals in a short-term relationship.
•Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives.
•Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task.
•Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks.

Key Requirements

•4-6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus
•Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle
•Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences
•Ability to actively listen to customers and translate their business needs into personalized consultation
•Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans

Experience:4-6 yearsSaaSCloud computing

Skills:CommunicationProblem-solvingAnalyticalCustomer-facing

Languages:English

Tech Stack:GainsightTotangoChurnZeroCloud-based softwareData-driven analyticsBoomi

Company Brief

boomi

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Chesterbrook, United States

Founded: 2000

Website LinkedIn