Advisor HR - 2nd Shift - Berryville Plant

Tyson Foods
United States
Workplace: OnsiteFull timeUSD 20.67 - 35.1 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Analytical troubleshooting","Planning and organization","Teamwork"]

Provide process and transactional support for HR systems and users as a first point of contact through ServiceNow case management, chat, and phone. Handle high-volume walk-up support and first-level resolution for routine HR inquiries such as address changes, employee self-service, background check corrections, and LOA support. Monitor HR inboxes, respond or escalate issues to People Operations and Centers of Excellence, and help improve support SLAs and KPIs.

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Tyson Foods
Tyson Foods
3 days ago

Advisor HR - 2nd Shift - Berryville Plant

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and users as a first point of contact through ServiceNow case management, chat, and phone. Handle high-volume walk-up support and first-level resolution for routine HR inquiries such as address changes, employee self-service, background check corrections, and LOA support. Monitor HR inboxes, respond or escalate issues to People Operations and Centers of Excellence, and help improve support SLAs and KPIs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for HR system and process support via ServiceNow case management, chat, and phone.
  • •Provide basic navigation and support for routine HR correspondence, including address changes, application support, background check corrections, and employee self-service.
  • •Intake, update, and maintain personal information and master data components in HR systems.
  • •Monitor HR inboxes, respond to inquiries, and escalate issues to appropriate teams including Centers of Excellence, Directors HR, or Leadership.
  • •Collaborate with People Operations to improve support SLAs so department KPIs are met.

Pay and Benefits

Salary: USD 20.67 - 35.1 hourly

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •2+ years in a relevant customer support role plus past data entry experience.
  • •Intermediate computer skills, including generating simple letters, spreadsheets/graphics, and simple queries with formatted data output.
  • •Proficiency with Microsoft Excel, Word, and PowerPoint; understanding of HR systems and processes is a plus.
  • •Excellent verbal and written communication, customer service, analytical/troubleshooting skills, and the ability to work fast-paced and multitask in a team environment.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationAnalytical troubleshootingPlanning and organizationTeamwork
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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