2 days ago

Travel Services Operations Advisor - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own day-to-day travel services operations for the EMEA region, including resolving escalated complaints, managing OnCall BPO customer service, and improving standardized service processes. Optimize travel supplier service delivery by monitoring quality and performance, and lead cross-border mobility or other region-specific travel tasks with internal and external teams. Use research and data analysis to identify policy and Hi Travel system optimization opportunities and drive improvements with policy and product teams.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Operate travel services for the EMEA region, including resolving escalated complaints and managing OnCall BPO customer service.
•Optimize and manage the regional travel supplier service system by controlling delivery quality and improving efficiency and quality.
•Follow up on and implement region-specific special tasks (e.g., cross-border mobility projects) and drive completion with internal/external teams.
•Research, interview, and analyze data to identify regional adaptability and optimization points for travel policies and the Hi Travel system; provide feedback.
•Assist in building and continuously improving a travel operations system to enhance delivery capabilities and the global travel service experience.

Key Requirements

•Bachelor's degree or above with 3+ years of experience in business travel, customer service, or service improvement.
•Strong learning ability and active thinking to adapt to a fast working pace.
•In-depth understanding of business characteristics and business travel development stage from a global perspective.
•Be patient, resilient, and proactive with strong attention to detail.
•Strong sense of responsibility and teamwork, with customer-service driven attitude and communication skills.

Experience:3+ years

Education:Bachelor's

Skills:Active thinkingLearning agilityAttention to detailResilienceCustomer-service drivenCommunication skillsTeamwork

Tech Stack:Data AnalysisHi TravelBPOOnCall

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Travel Services Operations Advisor - EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Operate travel services for the EMEA region, including resolving escalated complaints and managing OnCall BPO customer service.
•Optimize and manage the regional travel supplier service system by controlling delivery quality and improving efficiency and quality.
•Follow up on and implement region-specific special tasks (e.g., cross-border mobility projects) and drive completion with internal/external teams.
•Research, interview, and analyze data to identify regional adaptability and optimization points for travel policies and the Hi Travel system; provide feedback.
•Assist in building and continuously improving a travel operations system to enhance delivery capabilities and the global travel service experience.

Key Requirements

•Bachelor's degree or above with 3+ years of experience in business travel, customer service, or service improvement.
•Strong learning ability and active thinking to adapt to a fast working pace.
•In-depth understanding of business characteristics and business travel development stage from a global perspective.
•Be patient, resilient, and proactive with strong attention to detail.
•Strong sense of responsibility and teamwork, with customer-service driven attitude and communication skills.

Experience:3+ years

Education:Bachelor's

Skills:Active thinkingLearning agilityAttention to detailResilienceCustomer-service drivenCommunication skillsTeamwork

Tech Stack:Data AnalysisHi TravelBPOOnCall

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn