Customer Success Manager, AI Agents

Wing Assistant
Belgrade, Philippines, Malaysia, Mexico, Colombia, Argentina, India, Vietnam, Brazil, Costa Rica, South Africa, Romania, Poland, Serbia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Customer focus","Problem-solving","Documentation","Ownership"]

Own a live book of AI-agent customer accounts end-to-end: onboarding, adoption, renewals, expansion, and churn prevention. Configure call flows and prompts, manage integrations that are already supported, and handle day-to-day customer escalations with high urgency. Partner with an integration engineer for deeper EHR and API work, while you retain account ownership, testing fixes on real records, documenting recurring playbooks, and keeping customers updated on every open item.

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FursaFursa
Wing Assistant
Wing Assistant
9 hours ago

Customer Success Manager, AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own a live book of AI-agent customer accounts end-to-end: onboarding, adoption, renewals, expansion, and churn prevention. Configure call flows and prompts, manage integrations that are already supported, and handle day-to-day customer escalations with high urgency. Partner with an integration engineer for deeper EHR and API work, while you retain account ownership, testing fixes on real records, documenting recurring playbooks, and keeping customers updated on every open item.
Location: Belgrade, Philippines, Malaysia, Mexico, Colombia, Argentina, India, Vietnam, Brazil, Costa Rica, South Africa, Romania, Poland, Serbia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a book of live accounts, ensuring every account has clear live status and no unresolved items sitting open for weeks.
  • •Run relentless follow-ups on open items, deals, escalations, and promised callbacks to decide whether customers are retained.
  • •Take new customers live by setting up call forwarding and flows, connecting supported integrations, and testing end-to-end on real records.
  • •Configure the product (flow builder, prompt builder, transfer settings, notification rules) and resolve most customer problems via configuration.
  • •Protect and grow revenue by spotting churn risk early, working past-due invoices, and closing expansion/upsell opportunities.

Key Requirements

  • •2+ years in B2B Customer Success, Account Management, or Tech Support owning a named account list.
  • •Hands-on software configuration experience (automations, IVR, phone trees, CRM, no-code tools).
  • •Technical fluency to read API docs, understand webhooks, and self-learn new tools.
  • •Daily phone communication with clients (not email-only) and clear, confident spoken English for live calls.
  • •Proven experience carrying retention, renewal, or upsell targets with full availability for US business hours.
Experience:2+ years
Skills:CommunicationCustomer focusProblem-solvingDocumentationOwnership
Languages:English
Tech Stack:AIAPIWebhooksIVRCRMNo-code toolsCall forwardingSMSNotification settingsFlow builderPrompt builderEHRTwilioDialpadRingCentralLinearJiraStripeSlackSlack Connect

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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