Business Care Partner - CZ

Stanley Black & Decker
Prague
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer orientation","Service mindset","Organizational skills","Interpersonal skills","Stress resistance"]

Own customer/distributor order execution within the supply chain—handling order processing, communication, and escalation until requests and disputes are resolved. Drive operational performance by proposing process improvements and ensuring compliance with procedures. Coordinate internally with sales and relevant teams to address customer issues, resolve CFIN disputes, manage order life cycles end-to-end, and support exports and shipments. Analyze and understand KPIs with the team leader.

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Stanley Black & Decker
Stanley Black & Decker
1 day ago

Business Care Partner - CZ

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own customer/distributor order execution within the supply chain—handling order processing, communication, and escalation until requests and disputes are resolved. Drive operational performance by proposing process improvements and ensuring compliance with procedures. Coordinate internally with sales and relevant teams to address customer issues, resolve CFIN disputes, manage order life cycles end-to-end, and support exports and shipments. Analyze and understand KPIs with the team leader.
Location: Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the main contact for the distributor within the supply chain and ensure complete order execution until requests and disputes are resolved.
  • •Process orders end-to-end (from validation to dispute resolution), communicate with customers via email/phone, and take action on quality issues, delays, or disruptions.
  • •Ensure compliance with procedures and manage key operational controls (e.g., CFIN entry, duties segregation of rules).
  • •Resolve CFIN disputes and claims in coordination with internal teams (commerce/DC/pricing) and coordinate exports and shipments with required documentation.
  • •Contribute to financial performance and KPI understanding; propose simplifications, improvements, and automations to make processes more efficient.

Key Requirements

  • •Bachelors degree or equivalent.
  • •Operational English required.
  • •Comfortable with Excel (basic formulas / TCD).
  • •Basic knowledge and understanding of supply chain and order processing.
  • •Ability to work in a team and manage diverse tasks with strong organizational skills.
Education:Bachelor's
Skills:Customer orientationService mindsetOrganizational skillsInterpersonal skillsStress resistance
Languages:English
Tech Stack:SAPExcel

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website