Technical Support Services

Sutherland
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Troubleshooting","Problem-solving","Organizational skills"]

Provide first- and second-level technical support to end users in Hyderabad, resolving hardware, software, and network issues. Troubleshoot systematically, identify root causes, document tickets with clear resolutions, and assist with software installations, updates, and configurations. Communicate technical concepts accessibly for non-technical users while following protocols for service quality and security, escalating complex problems to senior staff and collaborating across teams to drive continuous improvement.

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FursaFursa
Sutherland
Sutherland
3 hours ago

Technical Support Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live

Job Summary

Provide first- and second-level technical support to end users in Hyderabad, resolving hardware, software, and network issues. Troubleshoot systematically, identify root causes, document tickets with clear resolutions, and assist with software installations, updates, and configurations. Communicate technical concepts accessibly for non-technical users while following protocols for service quality and security, escalating complex problems to senior staff and collaborating across teams to drive continuous improvement.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first- and second-level technical support to end users via phone, email, chat, and remote support tools.
  • •Troubleshoot hardware, software, and network-related issues and resolve them in a timely manner.
  • •Document support tickets accurately in a ticketing system, maintaining detailed records of issues and resolutions.
  • •Analyze technical problems to identify root causes and implement effective solutions.
  • •Assist with software installations, updates, and configurations, and escalate complex issues to senior technical staff when needed.

Key Requirements

  • •Proven experience in technical support, help desk, or IT support services.
  • •Strong troubleshooting and problem-solving skills with systematic analysis of technical issues.
  • •Proficiency with ticketing systems and remote support tools.
  • •Solid understanding of operating systems (Windows, macOS, Linux) and basic networking concepts.
  • •Excellent communication and interpersonal skills to explain technical information clearly to end users.
Skills:CommunicationInterpersonal skillsTroubleshootingProblem-solvingOrganizational skills
Certifications:CompTIA A+ITIL Foundation
Languages:English
Tech Stack:WindowsMacOSLinuxTicketing systemsRemote support toolsIT asset management toolsSystem administration tools

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor