Okta

3 months ago

Customer and Partner Services Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Design and deliver end-to-end learning journeys and technical enablement resources for customers and partners, including instructor-led training and hands-on labs. Collaborate with Delivery, Enablement, Partner, and Product teams to translate complex Okta/Auth0 features into clear training and documentation, enabling faster deployment and adoption, increased partner-led revenue, and higher customer satisfaction in IAM solutions.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Technical Lab Development: Design, maintain, and support hands-on lab environments to reinforce learning through practical application.
•New Product Readiness: Act as a technical subject matter expert for new product launches, translating complex features into digestible content for our customers and partners.
•Subject Matter Expert: Deliver on emerging trends, industry best practices, and identity-driven digital transformation, maintaining a broad and deep understanding of Okta and Auth0 products.
•Content Creation: Develop clear, step-by-step documentation, tutorials, and training materials that effectively communicate complex product features and support workflows.
•Analytics and Reporting: Review student surveys and performance data to provide feedback, build resources, and identify new asset and training opportunities.

Pay and Benefits

Salary: CAD 87,000 - 119,000 annually

Key Requirements

•Domain Expertise: Deep familiarity with Identity protocols such as OAuth 2.0, OIDC, and SAML, along with a proven understanding of Identity and Access Management (IAM) and web security best practices.
•Technical Proficiency: Ability to read and understand code, particularly with JavaScript/TypeScript frameworks, to create and validate tutorial code samples.
•Clarity and Synthesis: The ability to synthesize information from complex product features and support workflows, creating clear, step-by-step documentation and actionable training materials.
•Project Management: Exceptional ability to self-direct and manage multiple projects and stakeholders in a deadline-driven environment.
•Communication Skills: Exceptional written English with a clear, explanatory, and empathetic style that resonates with technical audiences.

Experience:Identity and access managementIAMOKTAAuth0

Skills:CommunicationCritical thinkingProject managementTechnical writingStakeholder management

Languages:English

Tech Stack:JavaScriptTypeScriptRESTJSON APIsAWSAzureGCPOAuth 2.0OIDCSAML

Company Brief

Okta

Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Okta

3 months ago

Customer and Partner Services Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Technical Lab Development: Design, maintain, and support hands-on lab environments to reinforce learning through practical application.
•New Product Readiness: Act as a technical subject matter expert for new product launches, translating complex features into digestible content for our customers and partners.
•Subject Matter Expert: Deliver on emerging trends, industry best practices, and identity-driven digital transformation, maintaining a broad and deep understanding of Okta and Auth0 products.
•Content Creation: Develop clear, step-by-step documentation, tutorials, and training materials that effectively communicate complex product features and support workflows.
•Analytics and Reporting: Review student surveys and performance data to provide feedback, build resources, and identify new asset and training opportunities.

Pay and Benefits

Salary: CAD 87,000 - 119,000 annually

Key Requirements

•Domain Expertise: Deep familiarity with Identity protocols such as OAuth 2.0, OIDC, and SAML, along with a proven understanding of Identity and Access Management (IAM) and web security best practices.
•Technical Proficiency: Ability to read and understand code, particularly with JavaScript/TypeScript frameworks, to create and validate tutorial code samples.
•Clarity and Synthesis: The ability to synthesize information from complex product features and support workflows, creating clear, step-by-step documentation and actionable training materials.
•Project Management: Exceptional ability to self-direct and manage multiple projects and stakeholders in a deadline-driven environment.
•Communication Skills: Exceptional written English with a clear, explanatory, and empathetic style that resonates with technical audiences.

Experience:Identity and access managementIAMOKTAAuth0

Skills:CommunicationCritical thinkingProject managementTechnical writingStakeholder management

Languages:English

Tech Stack:JavaScriptTypeScriptRESTJSON APIsAWSAzureGCPOAuth 2.0OIDCSAML

Company Brief

Okta

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn