Customer Service Representative

SRS Distribution
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Customer service","Teamwork","Problem-solving","Time management"]

Customer Service Representative at a Tallahassee branch, responsible for delivering exceptional service to walk-in and remote customers, supporting sales teams, and maintaining accurate records. You’ll work with ERP/CRM systems, coordinate with sales, drivers and warehouse staff, and leverage bilingual English/Spanish skills to enhance customer experience and drive growth in a fast-paced, field-friendly environment.

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SRS Distribution
SRS Distribution
2 months ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Customer Service Representative at a Tallahassee branch, responsible for delivering exceptional service to walk-in and remote customers, supporting sales teams, and maintaining accurate records. You’ll work with ERP/CRM systems, coordinate with sales, drivers and warehouse staff, and leverage bilingual English/Spanish skills to enhance customer experience and drive growth in a fast-paced, field-friendly environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
  • •Provides product information, resolves issues efficiently, and maintains accurate customer records.
  • •Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
  • •Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
  • •Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:401kEquityPaid LeaveLife Insurance

Key Requirements

  • •Proven customer service and phone handling experience with active listening skills.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Strong interpersonal skills with a team-oriented, safety-conscious mindset.
  • •Demonstrated ability to support sales and identify new opportunities.
  • •Authorized to work in the U.S. without sponsorship.
Experience:1-2 yearsBuilding materials distributionB2B relationship management
Education:High School in Communications or Business Management (preferred)
Skills:CommunicationCustomer serviceTeamworkProblem-solvingTime management
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn