Senior Manager, Loyalty Program Management, Issuer Solutions – Value Added Services

Visa
Auckland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Analytical","Storytelling","Stakeholder engagement","Communication","Bias to action"]

Own issuer card-linked offer (CLO) and loyalty programme growth and continuous optimisation across AUNZPI. Drive structured performance rhythms with client partners, translating insights into clear recommendations, programme roadmaps, and sequenced enhancements. Lead programme configuration and evolution to improve activation, engagement, repeat usage, and delivered value, while operating with pace, accountability, and a bias to action.

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FursaFursa
Visa
Visa
3 days ago

Senior Manager, Loyalty Program Management, Issuer Solutions – Value Added Services

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Job Summary

Own issuer card-linked offer (CLO) and loyalty programme growth and continuous optimisation across AUNZPI. Drive structured performance rhythms with client partners, translating insights into clear recommendations, programme roadmaps, and sequenced enhancements. Lead programme configuration and evolution to improve activation, engagement, repeat usage, and delivered value, while operating with pace, accountability, and a bias to action.
Location: Auckland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive performance and growth of issuer CLO and merchant loyalty programmes across AUNZPI.
  • •Run structured optimisation cycles to improve activation, engagement, repeat usage, and value delivery.
  • •Translate programme performance insights into clear recommendations and actions for continuous improvement.
  • •Lead ongoing programme cadence with banks and merchant partners through regular performance reviews and optimisation discussions.
  • •Shape programme roadmaps and guide configuration and mechanics to ensure programmes scale, remain sustainable, and align with client goals.

Key Requirements

  • •5+ years’ experience in loyalty programmes, card-linked offers, CRM, or customer engagement solutions.
  • •Strong understanding of loyalty mechanics and customer behaviour.
  • •Proven ability to drive programme optimisation and growth in client-facing roles.
  • •Data-driven approach with strong analytical and storytelling skills.
  • •Excellent stakeholder engagement and communication capability.
Experience:5+ yearsLoyalty programmesCard-linked offersCRMCustomer engagement
Skills:AnalyticalStorytellingStakeholder engagementCommunicationBias to action

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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