GBS - Customer Service - Order Management Analyst

Reckitt
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Collaboration","Business acumen","Analytical thinking","Process improvement","Effective communication"]

Own end-to-end customer order fulfillment and ensure accurate, timely delivery by coordinating with planning, logistics, and sales teams. Audit orders for accuracy, resolve discrepancies, and track key service KPIs. Build and maintain dashboards and databases, generate daily/weekly/monthly performance reports, and analyze trends to identify risks and improvement opportunities. Present insights and recommendations to support continuous service excellence for the US market.

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Reckitt
Reckitt
5 days ago

GBS - Customer Service - Order Management Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end customer order fulfillment and ensure accurate, timely delivery by coordinating with planning, logistics, and sales teams. Audit orders for accuracy, resolve discrepancies, and track key service KPIs. Build and maintain dashboards and databases, generate daily/weekly/monthly performance reports, and analyze trends to identify risks and improvement opportunities. Present insights and recommendations to support continuous service excellence for the US market.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end order fulfillment from order entry to delivery.
  • •Coordinate with internal planning, logistics, and sales teams to meet service level agreements.
  • •Conduct audits to ensure order accuracy and resolve discrepancies.
  • •Generate periodic (daily, weekly, monthly) reports on service performance and KPIs.
  • •Analyze trends and maintain dashboards to support continuous improvement and executive reporting.

Pay and Benefits

Perks:Parental BenefitsEmployee AssistanceLife InsuranceShare Plans

Key Requirements

  • •Substantial experience in customer service, order management, and fulfillment.
  • •Strong record of collaborating with cross-functional teams.
  • •Comprehensive knowledge of planning, logistics, and customer service.
  • •Solution-oriented mindset focused on process improvement for complex challenges.
  • •Improvement of data visualization skills for reporting and analysis.
Experience:Customer serviceOrder managementSupply chainLogistics
Skills:CollaborationBusiness acumenAnalytical thinkingProcess improvementEffective communication
Tech Stack:DashboardsDatabases

Company Brief

Reckitt
Global consumer goods company producing health, hygiene, and home products across well-known brands. Operates in multiple markets offering over-the-counter health, personal care, and household cleaning products to consumers worldwide.
Industry: FMCG
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Slough, United Kingdom
Founded: 1999
WebsiteLinkedIn