Graduate Account Manager

Zinc
London
Workplace: HybridFull timeGBP 31,000 - 31,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Emotional intelligence","Confidence","Autonomy","Organisation"]

Provide excellent customer support as the primary point of contact, building strong relationships and helping customers maximize value. Handle renewals and upsells to drive customer growth, deliver product insights, and encourage advocacy through testimonials. Stay organised across multiple accounts with independence and confidence, solving new challenges quickly and communicating clearly to ensure customers feel supported at every interaction.

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FursaFursa
Zinc
Zinc
8 hours ago

Graduate Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide excellent customer support as the primary point of contact, building strong relationships and helping customers maximize value. Handle renewals and upsells to drive customer growth, deliver product insights, and encourage advocacy through testimonials. Stay organised across multiple accounts with independence and confidence, solving new challenges quickly and communicating clearly to ensure customers feel supported at every interaction.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Graduate level

Key Responsibilities

  • •Act as the primary point of contact, delivering excellent customer service and ensuring customers feel supported.
  • •Independently resolve issues and handle challenges to keep customers satisfied.
  • •Manage customer accounts, renewals, and upsells to drive growth.
  • •Provide product insights to help customers maximise value.
  • •Build strong customer relationships and encourage advocacy through testimonials.

Pay and Benefits

Salary: GBP 31,000 annually
Equity and Bonus:Equity
Perks:Paid HolidayWork FromPensionEquityElectric CarMaternity Leave

Key Requirements

  • •Suitable for recent graduates.
  • •Deliver excellent customer service as the primary point of contact.
  • •Resolve customer issues independently and effectively, even when facing new challenges.
  • •Stay highly organised while managing multiple accounts, renewals, and upsells.
  • •Show commercial aptitude for renewals and upsells by understanding customer needs.
Skills:CommunicationEmotional intelligenceConfidenceAutonomyOrganisation

Company Brief

Zinc
Zinc (Zinc Work Ltd) provides global automated background and reference-checking software for HR and hiring teams, integrating with major ATS platforms to speed and simplify pre-employment screening. ([crunchbase.com](https://www.crunchbase.com/organization/zinc-38c8?utm_source=openai))
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Revenue: USD 10M to 25M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: London, United Kingdom
Founded: 2018
WebsiteLinkedIn