Thumbtack

1 year ago

Spanish/English (Bilingual-Spanish Support) Premier Service Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Help Spanish-speaking homeowners and professionals use Thumbtack’s home services by handling inbound account, billing, and app/website support requests via phone, chat, SMS, and email. You’ll troubleshoot issues, de-escalate conflicts, maintain high quality and performance metrics, and communicate trends for continuous improvement. This is a US remote, individual contributor role supporting a Spanish customer and pro community with a warm, culturally aware “white glove” experience.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle inbound requests in Spanish through phone, chat, SMS, and email for account changes, profile updates, billing inquiries, and website/app assistance.
•Partner with Spanish pros and customers by listening to their needs and providing solutions.
•Participate in 30–40 phone, SMS, or chat consultations per day to determine the best solution for jobs done and small business growth.
•Troubleshoot and resolve customer inquiries, de-escalating conflicts while maintaining trust and loyalty.
•Maintain high performance metrics (quality, adherence, efficiency, customer satisfaction, and net promoter scores) and share improvement opportunities and trends.

Pay and Benefits

Salary: USD 40,100 - 57,800 annually

Key Requirements

•Bilingual and professional Spanish proficiency.
•2+ years of experience in a customer service-driven role, preferably in a call center environment (but not required).
•Self-motivated and detail-oriented.
•Stellar communication and de-escalating skills.
•Proven history of consistently meeting attendance and performance expectations.

Experience:2+ yearsCall centerCustomer support

Skills:CommunicationDe-escalationConflict resolutionProblem-solvingCustomer focus

Languages:SpanishPortuguese

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

1 year ago

Spanish/English (Bilingual-Spanish Support) Premier Service Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle inbound requests in Spanish through phone, chat, SMS, and email for account changes, profile updates, billing inquiries, and website/app assistance.
•Partner with Spanish pros and customers by listening to their needs and providing solutions.
•Participate in 30–40 phone, SMS, or chat consultations per day to determine the best solution for jobs done and small business growth.
•Troubleshoot and resolve customer inquiries, de-escalating conflicts while maintaining trust and loyalty.
•Maintain high performance metrics (quality, adherence, efficiency, customer satisfaction, and net promoter scores) and share improvement opportunities and trends.

Pay and Benefits

Salary: USD 40,100 - 57,800 annually

Key Requirements

•Bilingual and professional Spanish proficiency.
•2+ years of experience in a customer service-driven role, preferably in a call center environment (but not required).
•Self-motivated and detail-oriented.
•Stellar communication and de-escalating skills.
•Proven history of consistently meeting attendance and performance expectations.

Experience:2+ yearsCall centerCustomer support

Skills:CommunicationDe-escalationConflict resolutionProblem-solvingCustomer focus

Languages:SpanishPortuguese

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn