Spanish/English (Bilingual-Spanish Support) Premier Service Advocate

Thumbtack
United States
Workplace: RemoteFull timeUSD 40,100 - 57,800 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Communication","De-escalation","Conflict resolution","Problem-solving","Customer focus"]

Help Spanish-speaking homeowners and professionals use Thumbtack’s home services by handling inbound account, billing, and app/website support requests via phone, chat, SMS, and email. You’ll troubleshoot issues, de-escalate conflicts, maintain high quality and performance metrics, and communicate trends for continuous improvement. This is a US remote, individual contributor role supporting a Spanish customer and pro community with a warm, culturally aware “white glove” experience.

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Thumbtack
Thumbtack
1 year ago

Spanish/English (Bilingual-Spanish Support) Premier Service Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Help Spanish-speaking homeowners and professionals use Thumbtack’s home services by handling inbound account, billing, and app/website support requests via phone, chat, SMS, and email. You’ll troubleshoot issues, de-escalate conflicts, maintain high quality and performance metrics, and communicate trends for continuous improvement. This is a US remote, individual contributor role supporting a Spanish customer and pro community with a warm, culturally aware “white glove” experience.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle inbound requests in Spanish through phone, chat, SMS, and email for account changes, profile updates, billing inquiries, and website/app assistance.
  • •Partner with Spanish pros and customers by listening to their needs and providing solutions.
  • •Participate in 30–40 phone, SMS, or chat consultations per day to determine the best solution for jobs done and small business growth.
  • •Troubleshoot and resolve customer inquiries, de-escalating conflicts while maintaining trust and loyalty.
  • •Maintain high performance metrics (quality, adherence, efficiency, customer satisfaction, and net promoter scores) and share improvement opportunities and trends.

Pay and Benefits

Salary: USD 40,100 - 57,800 annually

Key Requirements

  • •Bilingual and professional Spanish proficiency.
  • •2+ years of experience in a customer service-driven role, preferably in a call center environment (but not required).
  • •Self-motivated and detail-oriented.
  • •Stellar communication and de-escalating skills.
  • •Proven history of consistently meeting attendance and performance expectations.
Experience:2+ yearsCall centerCustomer support
Skills:CommunicationDe-escalationConflict resolutionProblem-solvingCustomer focus
Languages:SpanishPortuguese

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn