Senior Customer Success Manager

Seeq
United States
Workplace: RemoteFull timeUSD 145,000+Function: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Relationship building","Customer advocacy","Strategic planning","Data-driven decision making","Stakeholder alignment","Executive communication","Trusted advisory"]

Own customer outcomes by protecting and growing a multi-million-dollar book of business. Build success plans, run quarterly reviews, and drive adoption through onboarding, training, and user forums. Lead renewals to minimize churn, develop account plans for expansion and advocacy, and act as a trusted advisor for ROI and digital transformation. Partner across Sales, Product, Training, and Support, using customer insights to prioritize feature enhancements.

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FursaFursa
Seeq
Seeq
12 hours ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own customer outcomes by protecting and growing a multi-million-dollar book of business. Build success plans, run quarterly reviews, and drive adoption through onboarding, training, and user forums. Lead renewals to minimize churn, develop account plans for expansion and advocacy, and act as a trusted advisor for ROI and digital transformation. Partner across Sales, Product, Training, and Support, using customer insights to prioritize feature enhancements.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and execute success plans aligned to customers’ strategic initiatives to exceed expectations.
  • •Deliver quarterly Customer Success Reviews to highlight progress and refocus priorities.
  • •Drive adoption via user onboarding, training promotion, customer user forums, and ongoing touchpoints.
  • •Own renewals for each customer to ensure timely renewal and minimize churn by generating and reinforcing value.
  • •Partner with account teams to create account plans for expansion, cross-sell, upsell, and resolution of customer roadblocks by routing to the right resources.

Pay and Benefits

Salary: USD 145,000
Perks:Paid LeaveMedical BenefitsGroup LifeDisability InsuranceVisionDentalHome OfficePhone Reimbursement

Key Requirements

  • •5+ years in a customer-facing role for a B2B SaaS (or similar technology) company, with experience supporting multinational organizations or industrial/manufacturing organizations.
  • •Knowledge of time-series and data analytics in manufacturing, including understanding IT/OT needs and priorities.
  • •Experience interacting with and presenting to Senior Director+ stakeholders at global Fortune 500 companies.
  • •Data-driven approach to customer health indicators and the ability to pivot account strategy when needed.
  • •Experience owning the renewal process and collaborating with Sales/Services to build account plans that drive advocacy and expansion.
Experience:5+ yearsB2B SaaSEnterprise SaaSMultinational organizationsIndustrial/manufacturingTime-series analyticsFortune 500
Education:Bachelor's
Skills:Relationship buildingCustomer advocacyStrategic planningData-driven decision makingStakeholder alignmentExecutive communicationTrusted advisory

Eligibility

Visa:F-1H1B
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Seeq
Develops advanced analytics software for process manufacturing and industrial operations, enabling engineers and analysts to rapidly investigate, collaborate on, and derive insights from time-series process data to improve production performance and reliability.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2013
WebsiteLinkedIn