Customer Experience Representative, Core Services

Robinhood
Chicago, Denver
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Empathy","Problem-solving","Adaptability","Multi-tasking"]

Join Robinhood's Customer Experience team as a frontline voice handling inquiries via phone, email, and chat. You’ll help users with equities trading, margin, and options topics, while capturing feedback to improve the product and service. The role blends empathy, product knowledge, and problem-solving in a fast-paced, in-person office-based environment across Chicago, Denver, and Westlake.

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Robinhood
Robinhood
3 months ago

Customer Experience Representative, Core Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 minutes agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Join Robinhood's Customer Experience team as a frontline voice handling inquiries via phone, email, and chat. You’ll help users with equities trading, margin, and options topics, while capturing feedback to improve the product and service. The role blends empathy, product knowledge, and problem-solving in a fast-paced, in-person office-based environment across Chicago, Denver, and Westlake.
Location: Chicago, Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Delivering an outstanding customer experience for customers through phone, email, and chat channels.
  • •Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers.
  • •Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading.

Pay and Benefits

Perks:Health Insurance401kPaid LeaveDisability InsuranceLife InsuranceWellness Stipend

Key Requirements

  • •Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action.
  • •Excellent customer service, written and verbal communication skills with a passion to support customers.
  • •Effectiveness and willingness to adapt to CX experience delivery through phone and written channels.
  • •Ability to quickly defuse customer anxiety through exceptional customer service skills.
  • •Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment.
Experience:Financial services
Skills:CommunicationEmpathyProblem-solvingAdaptabilityMulti-tasking
Certifications:FINRA Series 7FINRA Series 63
Languages:English

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn