Senior Customer Experience Manager (CXM) – Strategic

Maven AGI
United States
Workplace: RemoteFull timeUSD 120,000 - 170,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Communication","Organizational skills","Relationship-building","Customer-first mindset","Strategic advisory","Data-driven decision-making"]

Own strategic customer relationships and ensure successful onboarding, adoption, and expansion of AI support solutions. Partner with Product, Engineering, Solutions, and GTM to improve customer outcomes and translate needs into product plans. Use product usage and quality data to drive continuous improvement, especially around AI response quality. Advise customers on AI best practices to optimize both human and AI-generated support experiences.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Maven AGI
Maven AGI
1 day ago

Senior Customer Experience Manager (CXM) – Strategic

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own strategic customer relationships and ensure successful onboarding, adoption, and expansion of AI support solutions. Partner with Product, Engineering, Solutions, and GTM to improve customer outcomes and translate needs into product plans. Use product usage and quality data to drive continuous improvement, especially around AI response quality. Advise customers on AI best practices to optimize both human and AI-generated support experiences.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from the platform and AI copilots.
  • •Lead onboarding engagements that are data-informed and customized to complex, multi-department enterprise workflows.
  • •Drive adoption and expansion by partnering with customers to increase usage and identify opportunities to scale into new teams or use cases.
  • •Advise customers on AI best practices to optimize human and AI-generated responses.
  • •Collect, analyze, and present product usage and quality data to guide continuous improvement.

Pay and Benefits

Salary: USD 120,000 - 170,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionHsaFsaPaid Leave

Key Requirements

  • •7+ years in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms.
  • •Strong account management experience with technical and strategic stakeholders for a Fortune 100 client.
  • •Experience working with or around AI/ML, LLMs, or enterprise automation tools.
  • •Experience navigating AI quality, prompt tuning, or training data workflows.
  • •Excellent communication, organizational, and relationship-building skills with a customer-first mindset.
Experience:7+ yearsSaaSAI-enabled platformsFortune 100AI/MLLLMsEnterprise automation
Skills:CommunicationOrganizational skillsRelationship-buildingCustomer-first mindsetStrategic advisoryData-driven decision-making
Tech Stack:Generative AIAI/MLLLMsPrompt tuningTraining data workflowsAI copilotsEnterprise automation

Company Brief

Maven AGI
Builds enterprise-ready AI agents and a connected platform to unify customer support, sales, and operations—using generative AI to automate complex workflows and improve resolution rates for large enterprises.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Boston, United States
Founded: 2023
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor