Customer Lending Collections Team Leader (Auto/Solar)

Fifth Third Bancorp
Texas
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Leadership","Teamwork","Communication","Problem-solving","Organizational skills"]

Lead a team in the Customer Solutions department, overseeing the daily management of mid-stage, late-stage, and high-risk delinquent consumer lending accounts. Ensure quality and productivity targets are met, provide coaching through huddles and call reviews, and help enforce compliance with departmental, investor, and legal guidelines. Partner with business teams to align monitoring and contact strategies with state and regulatory requirements, while proactively improving scheduling, adherence, and service KPIs.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Customer Lending Collections Team Leader (Auto/Solar)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead a team in the Customer Solutions department, overseeing the daily management of mid-stage, late-stage, and high-risk delinquent consumer lending accounts. Ensure quality and productivity targets are met, provide coaching through huddles and call reviews, and help enforce compliance with departmental, investor, and legal guidelines. Partner with business teams to align monitoring and contact strategies with state and regulatory requirements, while proactively improving scheduling, adherence, and service KPIs.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Coordinate and supervise day-to-day work processes in the Customer Solutions department.
  • •Monitor team and individual productivity and quality, providing feedback to senior leadership.
  • •Provide coaching and feedback via team huddles, one-on-ones, side-by-sides, and call reviews.
  • •Collaborate with business partners to ensure quality monitoring and contact strategies meet state and regulatory requirements.
  • •Improve departmental performance through process improvement techniques and work efficiency initiatives.

Key Requirements

  • •High school diploma or equivalent required; college degree preferred.
  • •Minimum 2 years supervisory/lead experience required.
  • •Minimum 2 years collections, customer service, or operations experience required.
  • •Proven leadership skills with the ability to work effectively in a team environment.
  • •Excellent verbal and written communication skills plus strong problem-solving, organizational, and Microsoft Office (Word, Excel, PowerPoint, Outlook) skills.
Experience:CollectionsCustomer service
Education:High School
Skills:LeadershipTeamworkCommunicationProblem-solvingOrganizational skills
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor