Customer Lending Collections Team Leader (Auto/Solar)

Fifth Third Bancorp
Texas
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsSkills: ["Leadership","Communication","Problem-solving","Organizational skills","Teamwork"]

Lead and supervise a team within Customer Solutions to manage mid-stage, late-stage, and high-risk delinquent auto/solar lending accounts. Coordinate day-to-day workflow, monitor productivity and quality, coach staff through calls and reviews, and ensure compliance with investor, state, and legal guidelines. Partner with business stakeholders to align contact strategies with regulations, improve scheduling and real-time management practices, and drive positive customer experiences.

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Fifth Third Bancorp
Fifth Third Bancorp
1 month ago

Customer Lending Collections Team Leader (Auto/Solar)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Lead and supervise a team within Customer Solutions to manage mid-stage, late-stage, and high-risk delinquent auto/solar lending accounts. Coordinate day-to-day workflow, monitor productivity and quality, coach staff through calls and reviews, and ensure compliance with investor, state, and legal guidelines. Partner with business stakeholders to align contact strategies with regulations, improve scheduling and real-time management practices, and drive positive customer experiences.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Coordinate and supervise day-to-day work processes in the Customer Solutions department.
  • •Monitor productivity and workflow quality on individual and team levels and provide feedback to senior leadership.
  • •Provide coaching and feedback through team huddles, one on ones, side by sides, and call reviews.
  • •Collaborate with business partners to ensure quality monitoring and contact strategies comply with state and regulatory requirements.
  • •Identify and communicate opportunities to improve best practices, employee development, cross-training, and work efficiencies using process improvement techniques.

Key Requirements

  • •Minimum 2 years supervisory/lead experience required.
  • •Minimum 2 years collections, customer service, or operations experience required.
  • •Proven leadership skills and demonstrated ability to work in a team environment.
  • •Excellent verbal and written communication skills; strong problem solving and organizational skills.
  • •Strong experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and computer/data-entry skills.
Experience:2+ yearsCollectionsCustomer serviceOperations
Skills:LeadershipCommunicationProblem-solvingOrganizational skillsTeamwork
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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