Customer Service Representative

Thales
Prague
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Stress resistance","Customer orientation","Written communication"]

Customer Service Representative in the Mobile Connectivity Department coordinates order management across Solution Sales, Account Managers, Project Management, SDM and Finance; owns customer orders from PO receipt to delivery and invoicing; supports strategy and business execution while interfacing with sales, finance, and project teams in a hybrid Prague environment.

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Thales
Thales
6 months ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Closed

Job Summary

Customer Service Representative in the Mobile Connectivity Department coordinates order management across Solution Sales, Account Managers, Project Management, SDM and Finance; owns customer orders from PO receipt to delivery and invoicing; supports strategy and business execution while interfacing with sales, finance, and project teams in a hybrid Prague environment.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the main interface for Solution sales, Account Managers, finance and project management during order treatment process.
  • •Organize and lead kickoff meetings at PO reception for large or non-recurrent projects with all stakeholders (Project Manager, Service Delivery Manager, Solution Sales and Finance).
  • •Check customer PO and book it in the ERP order entry system to enable treatment from the project manager; monitor milestones and invoicing.
  • •Manage recurring business bookings and invoicing (Support & maintenance, hosting, operations) and provide reporting to stakeholders.
  • •Support credit management for overdue customer treatment with Solution Sales, Account Management and Finance.

Key Requirements

  • •Experience in Solutions & Services business; knowledge of sales administration and logistics (payment terms, taxes, customs rules)
  • •Finance experience including revenue recognition rules
  • •System tools: ERP tools; IT literate (Microsoft Office)
  • •Strong organizational skills and rigor; ability to work in complex administrative structures
  • •Customer oriented, available, stress resistant with good oral and written communication; English fluent (French is a plus)
Experience:Solutions & servicesErpOrder management
Skills:CommunicationOrganizationStress resistanceCustomer orientationWritten communication
Languages:EnglishFrench
Tech Stack:ERPMicrosoft Office

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn