Front Office Supervisor

Minor International
Australia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Customer service","Communication","Time management","Reliability"]

Lead and support the front office team to deliver exceptional guest experiences, ensuring a warm welcome, accurate daily execution, and seamless check-in/check-out. Manage guest arrivals and departures, promptly address and resolve complaints, and motivate the team to maintain high service standards. Work a rotating roster (7:00am–11:00pm), including weekends, and step in as a role model for professional, customer-focused service.

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FursaFursa
Minor International
Minor International
3 days ago

Front Office Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead and support the front office team to deliver exceptional guest experiences, ensuring a warm welcome, accurate daily execution, and seamless check-in/check-out. Manage guest arrivals and departures, promptly address and resolve complaints, and motivate the team to maintain high service standards. Work a rotating roster (7:00am–11:00pm), including weekends, and step in as a role model for professional, customer-focused service.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Lead and support the front office team to deliver exceptional guest experiences and ensure a warm welcome for all guests.
  • •Serve as a role model by sharing expertise and continuously motivating the team to achieve high standards of service.
  • •Oversee completion of daily tasks, ensuring they are executed accurately and in a timely manner.
  • •Manage guest arrivals and departures to ensure a seamless check-in/check-out experience.
  • •Address and resolve guest complaints promptly and professionally to maintain high guest satisfaction.

Key Requirements

  • •Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
  • •Extensive hospitality experience, ideally within a hotel or resort, with strong knowledge of guest service standards and operations.
  • •Exceptional customer service skills and the ability to stay positive and professional in high-pressure situations.
  • •Strong time management skills to prioritize tasks efficiently and ensure timely completion of duties.
  • •Impeccable professional presentation and exceptional communication skills, with flexibility to work weekends and adjust schedules.
Skills:LeadershipCustomer serviceCommunicationTime managementReliability
Certifications:RSA (Responsible Service of Alcohol)
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn