Strategic Customer Success Manager

SentiLink
United States
Workplace: RemoteFull timeUSD 160,000 - 190,000 annuallyFunction: Customer Success & Account ManagementExperience: 7-9 yearsSkills: ["Consultative approach","Customer-centric","Self-motivated","Detail-oriented"]

Own strategic partner relationships across banks, credit unions, and fintech customers while driving successful onboarding and long-term outcomes. Develop deep expertise in fraud and identity verification, deliver dashboard training and account setup, and meet regularly to review performance, share product updates, explore expansion opportunities, and manage renewals. Use a consultative mindset to diagnose partner fraud challenges and define business goals and plans to achieve targets.

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SentiLink
SentiLink
1 month ago

Strategic Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Own strategic partner relationships across banks, credit unions, and fintech customers while driving successful onboarding and long-term outcomes. Develop deep expertise in fraud and identity verification, deliver dashboard training and account setup, and meet regularly to review performance, share product updates, explore expansion opportunities, and manage renewals. Use a consultative mindset to diagnose partner fraud challenges and define business goals and plans to achieve targets.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own relationships for strategic accounts across bank, credit union, and fintech customers.
  • •Develop deep understanding of the fraud domain and SentiLink products.
  • •Lead onboarding activities including dashboard training, account setup, and initial usage recommendations.
  • •Meet with customers regularly post-onboarding to share performance data, product updates, explore new products, and handle renewals.
  • •Establish client business goals and plans, taking a consultative approach to propose solutions for partner fraud situations.
Travel: Low travel

Pay and Benefits

Salary: USD 160,000 - 190,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveHome Office

Key Requirements

  • •7-9 years of experience as an advisor, consultant, Customer Success Manager, or Account Manager in the fraud and/or identity space.
  • •Collaborate with cross-functional teams (Sales, Data Science, Product, Fraud Intelligence, Engineering) to maintain a customer-centric culture.
  • •Partner with Sales during pre and post sales.
  • •Experience with Salesforce and Salesloft.
  • •Legally authorized to work in the United States and must live in the United States.
Experience:7-9 yearsFraudIdentity verification
Skills:Consultative approachCustomer-centricSelf-motivatedDetail-oriented
Tech Stack:SalesforceSalesloftAPIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SentiLink
Provides machine learning-based identity verification and fraud prevention solutions to financial services companies, helping detect synthetic identities, account takeover, and payment fraud to reduce losses and onboarding risk.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2017
WebsiteLinkedIn