SentiLink

2 days ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own strategic partner relationships across banks, credit unions, and fintech customers while driving successful onboarding and long-term outcomes. Develop deep expertise in fraud and identity verification, deliver dashboard training and account setup, and meet regularly to review performance, share product updates, explore expansion opportunities, and manage renewals. Use a consultative mindset to diagnose partner fraud challenges and define business goals and plans to achieve targets.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own relationships for strategic accounts across bank, credit union, and fintech customers.
•Develop deep understanding of the fraud domain and SentiLink products.
•Lead onboarding activities including dashboard training, account setup, and initial usage recommendations.
•Meet with customers regularly post-onboarding to share performance data, product updates, explore new products, and handle renewals.
•Establish client business goals and plans, taking a consultative approach to propose solutions for partner fraud situations.

Travel: Low travel

Pay and Benefits

Salary: USD 160,000 - 190,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveHome Office

Key Requirements

•7-9 years of experience as an advisor, consultant, Customer Success Manager, or Account Manager in the fraud and/or identity space.
•Collaborate with cross-functional teams (Sales, Data Science, Product, Fraud Intelligence, Engineering) to maintain a customer-centric culture.
•Partner with Sales during pre and post sales.
•Experience with Salesforce and Salesloft.
•Legally authorized to work in the United States and must live in the United States.

Experience:7-9 yearsFraudIdentity verification

Skills:Consultative approachCustomer-centricSelf-motivatedDetail-oriented

Tech Stack:SalesforceSalesloftAPIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SentiLink

Provides machine learning-based identity verification and fraud prevention solutions to financial services companies, helping detect synthetic identities, account takeover, and payment fraud to reduce losses and onboarding risk.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Mateo, United States

Founded: 2017

Website LinkedIn

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SentiLink

2 days ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own relationships for strategic accounts across bank, credit union, and fintech customers.
•Develop deep understanding of the fraud domain and SentiLink products.
•Lead onboarding activities including dashboard training, account setup, and initial usage recommendations.
•Meet with customers regularly post-onboarding to share performance data, product updates, explore new products, and handle renewals.
•Establish client business goals and plans, taking a consultative approach to propose solutions for partner fraud situations.

Travel: Low travel

Pay and Benefits

Salary: USD 160,000 - 190,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kPaid LeaveHome Office

Key Requirements

•7-9 years of experience as an advisor, consultant, Customer Success Manager, or Account Manager in the fraud and/or identity space.
•Collaborate with cross-functional teams (Sales, Data Science, Product, Fraud Intelligence, Engineering) to maintain a customer-centric culture.
•Partner with Sales during pre and post sales.
•Experience with Salesforce and Salesloft.
•Legally authorized to work in the United States and must live in the United States.

Experience:7-9 yearsFraudIdentity verification

Skills:Consultative approachCustomer-centricSelf-motivatedDetail-oriented

Tech Stack:SalesforceSalesloftAPIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SentiLink

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Mateo, United States

Founded: 2017

Website LinkedIn