Head of Implementation

Relevance AI
San Francisco
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Leadership","Stakeholder management","Problem-solving","Cross-functional collaboration"]

Lead a high-impact implementation team for Enterprise customers in the Americas, owning end-to-end delivery from trial to post-sale deployment. Build and co-create adoption roadmaps, define success metrics, coordinate with cross-functional teams, and continuously optimize delivery processes in a hybrid San Francisco-based role.

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FursaFursa
Relevance AI
Relevance AI
2 months ago

Head of Implementation

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead a high-impact implementation team for Enterprise customers in the Americas, owning end-to-end delivery from trial to post-sale deployment. Build and co-create adoption roadmaps, define success metrics, coordinate with cross-functional teams, and continuously optimize delivery processes in a hybrid San Francisco-based role.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Director level

Key Responsibilities

  • •Lead a high-impact implementation team and serve as a strategic thought partner to customers’ executives and domain experts.
  • •Co-create deployment and adoption roadmaps, shape scope, and drive value realization for initial use cases.
  • •Define success metrics, guardrails, and ownership of end-to-end delivery from trial to post-signing deployment.
  • •Design onboarding materials, train users, monitor adoption, and close feedback loops to ensure customer value realization.
  • •Establish implementation processes, operating artifacts, and internal metrics to measure team impact and efficiency.

Pay and Benefits

Perks:Health InsuranceEsopUnlimited LeaveParental Leave

Key Requirements

  • •Leadership experience overseeing technical, high-impact solution delivery teams for Enterprise customers.
Experience:AIEnterprise softwareSaaS
Skills:CommunicationLeadershipStakeholder managementProblem-solvingCross-functional collaboration
Languages:English
Tech Stack:LLMsAgentsAPIsData analytics

Company Brief

Relevance AI
Provides a no-code platform to build and manage AI agents and agent teams for automating reasoning tasks, enabling businesses to create workflow automation, semantic search, and vector-based AI applications.
Industry: AI & Machine Learning
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Surry Hills, Australia
Founded: 2020
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor