Implementation Analyst

Visa
Bogotá
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Time management","Organizational skills","Customer orientation"]

Support Visa’s merchant and partner base by managing inbound Dynamics CRM support cases and performing configuration updates for regional go-lives. Create and maintain Visa Acceptance Platform (VAP) portfolios across regions, update product enablement and processor settings, and maintain expert knowledge of Cybersource integrations. Collaborate with multiple internal teams to deliver high-quality, timely customer service while prioritizing and resolving complex technical issues in a hybrid environment.

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FursaFursa
Visa
Visa
1 day ago

Implementation Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Support Visa’s merchant and partner base by managing inbound Dynamics CRM support cases and performing configuration updates for regional go-lives. Create and maintain Visa Acceptance Platform (VAP) portfolios across regions, update product enablement and processor settings, and maintain expert knowledge of Cybersource integrations. Collaborate with multiple internal teams to deliver high-quality, timely customer service while prioritizing and resolving complex technical issues in a hybrid environment.
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide customer-facing service to merchants and partners by handling inbound Dynamics support case interactions while meeting quality expectations.
  • •Create, edit, and manage merchant and partner cases using Dynamics Client Relationship Management (CRM).
  • •Perform configuration updates for North America, including boarding form updates for go-lives, product enablement, and processor updates.
  • •Create Visa Acceptance Platform (VAP) portfolios for all regions and ensure updates are maintained correctly.
  • •Maintain expert knowledge of Cybersource integrations, products, and services through training and self-managed education.

Key Requirements

  • •2+ years of work experience with a Bachelor’s Degree (or 2+ years with an Advanced Degree such as a Master’s, MBA, JD, MD, or PhD).
  • •Demonstrated ability to solve technical integration problems.
  • •Strong capability to articulate complex topics to diverse audiences and communicate clearly in writing and verbally.
  • •Proven ability to strategize and prioritize multiple high-impact initiatives while navigating ambiguity.
  • •Excellent interpersonal skills with the ability to develop and influence relationships across levels of the organization.
Experience:2+ yearsPaymentsIntegrationsMerchantsPartners
Education:Bachelor's
Skills:CommunicationProblem-solvingTime managementOrganizational skillsCustomer orientation
Languages:English
Tech Stack:Dynamics CRMDynamicsVisa Acceptance Platform (VAP)CybersourceToken Management Service3-D Secure

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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