Customer Advisor

CarMax
United States
Workplace: OnsiteFull timeUSD 25.96 - 25.96 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service focus","Collaboration","Attention to accuracy"]

Serve as the primary liaison between service customers and technicians, ensuring transparent, high-trust communication throughout vehicle repairs. Greet customers, manage incoming calls, provide timely vehicle status updates, and create accurate repair orders with proper routing and documentation. Consult on recommended repairs and obtain approvals for ESP claims, while handling service payments and cash management. Maintain safety, EH&S standards, and a clean work area.

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FursaFursa
CarMax
CarMax
4 days ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the primary liaison between service customers and technicians, ensuring transparent, high-trust communication throughout vehicle repairs. Greet customers, manage incoming calls, provide timely vehicle status updates, and create accurate repair orders with proper routing and documentation. Consult on recommended repairs and obtain approvals for ESP claims, while handling service payments and cash management. Maintain safety, EH&S standards, and a clean work area.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver outstanding customer service by greeting service customers warmly and professionally.
  • •Manage service communications, including assisting with incoming calls and providing timely vehicle status updates.
  • •Create and process repair orders accurately, routing to technicians and reviewing repair documentation for accuracy before invoicing.
  • •Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management with precision and integrity, while following EH&S requirements and maintaining a clean work area.

Pay and Benefits

Salary: USD 25.96 hourly

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus and ability to deliver an iconic customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Collaborative mindset to work effectively across departments.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsCustomer service focusCollaborationAttention to accuracy
Tech Stack:Computer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn