Business Banking Coordinator.

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: []

Coordinate customer-facing business banking service activities for RBG by helping map service processes across customer touchpoints and support improvements in customer satisfaction. Monitor SLAs/TATs and uphold high-quality interactions, assist with customer issues and complaint resolution, and help implement standards across the unit. Partner with sales and business development stakeholders to support sales approach reporting, track results against targets, and schedule cross-functional meetings with product, marketing, credit, and risk to minimize fraud risk.

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FursaFursa
Mashreq
Mashreq
2 months ago

Business Banking Coordinator.

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Coordinate customer-facing business banking service activities for RBG by helping map service processes across customer touchpoints and support improvements in customer satisfaction. Monitor SLAs/TATs and uphold high-quality interactions, assist with customer issues and complaint resolution, and help implement standards across the unit. Partner with sales and business development stakeholders to support sales approach reporting, track results against targets, and schedule cross-functional meetings with product, marketing, credit, and risk to minimize fraud risk.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Assist in mapping all service processes across customer touchpoints for RBG.
  • •Help improve customer satisfaction by ensuring surveys are scored to acceptable levels.
  • •Adhere to SLAs/TATs to support low rejection/decline levels and high-quality customer interactions.
  • •Assist in handling customer issues and taking ownership of customer complaint resolution.
  • •Support sales and business development activities by preparing sales approach plans/reports, monitoring sales results vs. goals, and scheduling product/marketing/credit/risk meetings with the sales force.

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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