Chep

2 weeks ago

Customer Experience (CX) Manager LatAm

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and continuously improve customer experience across LATAM, translating Voice of Customer insights, performance metrics, and operational inputs into prioritized, cross-functional actions. Build and run an external customer panel or steering committee, co-develop tailored CX plans with teams across Commercial, Marketing, Operations, Supply Chain, Customer Service, and Retail, and represent CHEP in external forums to drive CX maturity aligned with global frameworks.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and execute a comprehensive CX engagement strategy aligned with organizational goals and customer-centric outcomes.
•Lead an external customer panel or steering committee to gather Voice of Customer insights and drive CX innovation.
•Collaborate with internal teams and differentiated customers to co-develop and implement tailored CX plans that support key business objectives.
•Design and deliver value-driven CX propositions aligned with CHEP’s Brand Promise to foster loyalty and differentiation.
•Own the regional CX agenda by prioritizing cross-functional actions that improve the end-to-end customer journey and represent CHEP in external forums.

Key Requirements

•10+ years of experience in Customer Experience, Commercial, Operations, or Strategy roles.
•Proven track record leading CX or customer-centric initiatives.
•Experience working in regional or multi-country environments.
•Strong experience influencing without direct authority.
•Bachelor’s degree in Business, Engineering, Marketing, or related field.

Experience:10+ years

Education:Bachelor's in Business, Engineering, Marketing, or related field

Skills:AdaptabilityEmpathyStorytellingTaking ownershipTeamwork

Languages:SpanishEnglish

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

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Chep

2 weeks ago

Customer Experience (CX) Manager LatAm

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and execute a comprehensive CX engagement strategy aligned with organizational goals and customer-centric outcomes.
•Lead an external customer panel or steering committee to gather Voice of Customer insights and drive CX innovation.
•Collaborate with internal teams and differentiated customers to co-develop and implement tailored CX plans that support key business objectives.
•Design and deliver value-driven CX propositions aligned with CHEP’s Brand Promise to foster loyalty and differentiation.
•Own the regional CX agenda by prioritizing cross-functional actions that improve the end-to-end customer journey and represent CHEP in external forums.

Key Requirements

•10+ years of experience in Customer Experience, Commercial, Operations, or Strategy roles.
•Proven track record leading CX or customer-centric initiatives.
•Experience working in regional or multi-country environments.
•Strong experience influencing without direct authority.
•Bachelor’s degree in Business, Engineering, Marketing, or related field.

Experience:10+ years

Education:Bachelor's in Business, Engineering, Marketing, or related field

Skills:AdaptabilityEmpathyStorytellingTaking ownershipTeamwork

Languages:SpanishEnglish

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn