MongoDB

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer Success Manager for a tech, consumption-based product portfolio. Responsible for maximizing lifetime value, driving retention, revenue realization, and advocacy by building deep relationships, coordinating with Sales, Product, Services, Support, and Training teams, and leveraging AI-driven tools to improve processes and outcomes. Hybrid Boston-based role focusing on high-value enterprise customers and cross-functional collaboration to deliver measurable business impact.

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Proactively identify risks and deployment health issues, advising on best practices and operational strategies to drive time-to-value for MongoDB deployments
•Conduct comprehensive customer business reviews, analyze technical health and operational performance, and translate insights into value-based outcomes to foster growth and retention
•Own elements of the account plan to drive customer maturity, lifetime value, retention, and revenue realization across a portfolio of customers
•Track and report progress against business outcomes, forecast revenue retention, and identify opportunities to expand customer impact with cross-functional teams including presales
•Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and leverage AI-driven tools to improve daily workflows and outcomes

Pay and Benefits

Perks:401kEquityParental LeavePaid Leave

Key Requirements

•5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
•3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
•Excellent verbal and written communication with the ability to influence technical and business outcomes
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
•Experience with consumption-based products and cross-functional collaboration to drive value and retention

Experience:5-7 yearsTechnologySaaSCloud

Education:Bachelor's

Skills:CommunicationRelationship-buildingInfluencingProblem-solvingNegotiation

Languages:English

Tech Stack:MongoDBAICloud

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Proactively identify risks and deployment health issues, advising on best practices and operational strategies to drive time-to-value for MongoDB deployments
•Conduct comprehensive customer business reviews, analyze technical health and operational performance, and translate insights into value-based outcomes to foster growth and retention
•Own elements of the account plan to drive customer maturity, lifetime value, retention, and revenue realization across a portfolio of customers
•Track and report progress against business outcomes, forecast revenue retention, and identify opportunities to expand customer impact with cross-functional teams including presales
•Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and leverage AI-driven tools to improve daily workflows and outcomes

Pay and Benefits

Perks:401kEquityParental LeavePaid Leave

Key Requirements

•5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
•3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
•Excellent verbal and written communication with the ability to influence technical and business outcomes
•Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
•Experience with consumption-based products and cross-functional collaboration to drive value and retention

Experience:5-7 yearsTechnologySaaSCloud

Education:Bachelor's

Skills:CommunicationRelationship-buildingInfluencingProblem-solvingNegotiation

Languages:English

Tech Stack:MongoDBAICloud

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn