Client Implementation Lead

Hadrius
New York
Workplace: OnsiteFull timeUSD 175,000 - 190,000 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["High agency","Customer obsessed","Process-oriented","Clear communication","Team-first mentality"]

Own end-to-end client implementations, taking customers from signed contract to fully operational go-live. You’ll manage kickoff through deployment, configure the platform to customer compliance and regulatory workflows, coordinate integrations and data migrations, and lead onboarding and training. Working inside the Customer Experience organization, you’ll liaise with Product and Engineering as a subject-matter expert, drive process improvements, and ensure customers adopt Hadrius to realize value quickly.

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FursaFursa
Hadrius
Hadrius
18 hours ago

Client Implementation Lead

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Last checked: 1 hour agoStatus: Live

Job Summary

Own end-to-end client implementations, taking customers from signed contract to fully operational go-live. You’ll manage kickoff through deployment, configure the platform to customer compliance and regulatory workflows, coordinate integrations and data migrations, and lead onboarding and training. Working inside the Customer Experience organization, you’ll liaise with Product and Engineering as a subject-matter expert, drive process improvements, and ensure customers adopt Hadrius to realize value quickly.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Own customer implementations from kickoff through successful go-live
  • •Function as a subject matter expert on how Hadrius maps to clients’ compliance and regulatory requirements
  • •Configure the platform around each customer’s requirements, policies, users, and operating model
  • •Conduct client training and manage day-to-day client relationship throughout onboarding
  • •Coordinate integrations, data migrations, testing, and launch, and maintain implementation plans and procedural documentation

Pay and Benefits

Salary: USD 175,000 - 190,000 annually
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVision

Key Requirements

  • •2–6 years of experience in client implementation, professional services, technical consulting, solutions engineering, or another customer-facing technical role
  • •Ability to manage complex client implementation projects from kickoff through go-live
  • •Working knowledge of database concepts and comfort with APIs, integrations, and enterprise software
  • •Excellent customer service experience and ability to manage client relationships throughout onboarding
  • •Excellent written and verbal communication with comfort working with senior client stakeholders
Experience:3+ yearsFintechFinancial servicesComplianceEnterprise SaaS
Education:Bachelor's in computer science, information technology, or related field
Skills:High agencyCustomer obsessedProcess-orientedClear communicationTeam-first mentality
Tech Stack:APIsIntegrationsDataEnterprise software

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Hadrius
Hadrius develops cloud-based software solutions to help businesses streamline workflows, integrate data, and accelerate digital transformation. Their products focus on automating operational processes, improving collaboration, and delivering measurable efficiency gains for enterprise teams.
Industry: SaaS
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