Customer Support Administrator

Emerson
United Kingdom
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer relationship management","Clear professional communication","Attention to detail","Strong organisational skills","Ethical and professional conduct"]

Provide professional customer support across the quotation-to-order process, ensuring enquiries, quotations, orders, and documentation are handled accurately and in line with company procedures. Serve as a key contact for quotation and order status updates, issue quotations and acknowledgements, process purchase orders, and collaborate with Sales, Application Engineering, Operations, Supply Chain, and Finance to gather information and drive on-time fulfilment. Support compliance through accurate record keeping and proactive communications.

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Emerson
Emerson
22 hours ago

Customer Support Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide professional customer support across the quotation-to-order process, ensuring enquiries, quotations, orders, and documentation are handled accurately and in line with company procedures. Serve as a key contact for quotation and order status updates, issue quotations and acknowledgements, process purchase orders, and collaborate with Sales, Application Engineering, Operations, Supply Chain, and Finance to gather information and drive on-time fulfilment. Support compliance through accurate record keeping and proactive communications.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide professional, accurate, and timely support for customer enquiries via approved communication channels.
  • •Act as a key point of contact for customers on quotations, orders, and order status updates.
  • •Prepare and issue accurate quotations according to established procedures and approval requirements.
  • •Review and process customer purchase orders to ensure accuracy and completeness before entry into business systems.
  • •Generate order acknowledgements and documentation, support contract review activities, and communicate proactively on order progress and shipment updates.

Key Requirements

  • •Higher education or vocational qualification, or equivalent practical experience.
  • •Experience in customer service, customer support, sales administration, order management, or a related field.
  • •Strong organisational and administrative skills with a high level of accuracy.
  • •Excellent written and verbal communication skills.
  • •Proficiency with Microsoft Office applications; ability to manage multiple priorities and meet deadlines.
Skills:Customer relationship managementClear professional communicationAttention to detailStrong organisational skillsEthical and professional conduct
Tech Stack:Microsoft OfficeERP (Oracle & JDE)CRM

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn