3 months ago

IT Automation & Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Curious, hands-on IT Specialist responsible for keeping systems running in a mostly macOS environment, automating repetitive tasks, and contributing to internal tooling. You’ll manage macOS fleet via Kandji, control access (SSO/Okta), support Slack/Jira IT requests, administer self-hosted infrastructure, write scripts, and collaborate with the SRE team to improve reliability and automation, with potential growth into infrastructure or platform engineering.

Location: Mexico City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
•Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
•Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
•Maintain and administer self-hosted infrastructure — firewalls, switches, and internal services
•Write scripts and lightweight tooling to automate common requests and reduce toil

Pay and Benefits

Perks:Health Insurance20 DaysRemote Work

Key Requirements

•Core IT skills: macOS administration experience, Linux comfort (SSH, logs), experience with MDM tools (Kandji, Jamf, or similar), identity and access management (Okta, Google Workspace, SSO basics)
•Scripting & automation: comfortable writing and maintaining scripts; Git basics; curiosity about AI-assisted development tools (Claude Code, Copilot)
•Mindset: asks why, comfortable with ambiguity, documents runbooks and decisions, seeks to understand how systems work
•Nice to Have: Docker/containers, networking fundamentals (VLANs, firewalls, switches, VPN), monitoring/alerting tools (Grafana, Datadog), AWS or other cloud platforms, any Slack bot/internal tooling projects you’ve built

Experience:SaaSTechnology

Skills:Problem-solvingCommunicationTeamworkCuriositySelf-motivation

Languages:English

Tech Stack:KandjiJamfOktaGoogle WorkspaceSSOGitClaude CodeCopilotDockerGrafanaDatadogAWS

Company Brief

Fever Up

Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn

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Fever Up

3 months ago

IT Automation & Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
•Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
•Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
•Maintain and administer self-hosted infrastructure — firewalls, switches, and internal services
•Write scripts and lightweight tooling to automate common requests and reduce toil

Pay and Benefits

Perks:Health Insurance20 DaysRemote Work

Key Requirements

•Core IT skills: macOS administration experience, Linux comfort (SSH, logs), experience with MDM tools (Kandji, Jamf, or similar), identity and access management (Okta, Google Workspace, SSO basics)
•Scripting & automation: comfortable writing and maintaining scripts; Git basics; curiosity about AI-assisted development tools (Claude Code, Copilot)
•Mindset: asks why, comfortable with ambiguity, documents runbooks and decisions, seeks to understand how systems work
•Nice to Have: Docker/containers, networking fundamentals (VLANs, firewalls, switches, VPN), monitoring/alerting tools (Grafana, Datadog), AWS or other cloud platforms, any Slack bot/internal tooling projects you’ve built

Experience:SaaSTechnology

Skills:Problem-solvingCommunicationTeamworkCuriositySelf-motivation

Languages:English

Tech Stack:KandjiJamfOktaGoogle WorkspaceSSOGitClaude CodeCopilotDockerGrafanaDatadogAWS

Company Brief

Fever Up

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn