IT Automation & Support Specialist

Fever Up
Mexico City
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Teamwork","Curiosity","Self-motivation"]

Curious, hands-on IT Specialist responsible for keeping systems running in a mostly macOS environment, automating repetitive tasks, and contributing to internal tooling. You’ll manage macOS fleet via Kandji, control access (SSO/Okta), support Slack/Jira IT requests, administer self-hosted infrastructure, write scripts, and collaborate with the SRE team to improve reliability and automation, with potential growth into infrastructure or platform engineering.

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FursaFursa
Fever Up
Fever Up
5 months ago

IT Automation & Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Curious, hands-on IT Specialist responsible for keeping systems running in a mostly macOS environment, automating repetitive tasks, and contributing to internal tooling. You’ll manage macOS fleet via Kandji, control access (SSO/Okta), support Slack/Jira IT requests, administer self-hosted infrastructure, write scripts, and collaborate with the SRE team to improve reliability and automation, with potential growth into infrastructure or platform engineering.
Location: Mexico City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
  • •Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
  • •Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently
  • •Maintain and administer self-hosted infrastructure — firewalls, switches, and internal services
  • •Write scripts and lightweight tooling to automate common requests and reduce toil

Pay and Benefits

Perks:Health Insurance20 DaysRemote Work

Key Requirements

  • •Core IT skills: macOS administration experience, Linux comfort (SSH, logs), experience with MDM tools (Kandji, Jamf, or similar), identity and access management (Okta, Google Workspace, SSO basics)
  • •Scripting & automation: comfortable writing and maintaining scripts; Git basics; curiosity about AI-assisted development tools (Claude Code, Copilot)
  • •Mindset: asks why, comfortable with ambiguity, documents runbooks and decisions, seeks to understand how systems work
  • •Nice to Have: Docker/containers, networking fundamentals (VLANs, firewalls, switches, VPN), monitoring/alerting tools (Grafana, Datadog), AWS or other cloud platforms, any Slack bot/internal tooling projects you’ve built
Experience:SaaSTechnology
Skills:Problem-solvingCommunicationTeamworkCuriositySelf-motivation
Languages:English
Tech Stack:KandjiJamfOktaGoogle WorkspaceSSOGitClaude CodeCopilotDockerGrafanaDatadogAWS

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn