Senior Customer Success Manager I

Demandbase
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Executive communication","Consultative leadership","Cross-functional collaboration","Analytical thinking","Prioritization"]

Own a portfolio of Demandbase’s most strategic enterprise customers, serving as a trusted advisor to executive stakeholders. Drive adoption, retention, and expansion through measurable success plans, executive business reviews, and account-based go-to-market guidance. Lead complex initiatives in partnership with Sales, Professional Services, Product, Support, and Marketing to mitigate risk, influence customer roadmaps, and ensure long-term customer outcomes.

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Demandbase
Demandbase
5 days ago

Senior Customer Success Manager I

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Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of Demandbase’s most strategic enterprise customers, serving as a trusted advisor to executive stakeholders. Drive adoption, retention, and expansion through measurable success plans, executive business reviews, and account-based go-to-market guidance. Lead complex initiatives in partnership with Sales, Professional Services, Product, Support, and Marketing to mitigate risk, influence customer roadmaps, and ensure long-term customer outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of Demandbase’s most strategic customer relationships and develop trusted advisor relationships with executives.
  • •Drive customer adoption and business value realization to improve retention and growth across assigned accounts.
  • •Create and execute strategic success plans tied to customer business objectives and measurable outcomes.
  • •Lead executive business reviews and strategic planning sessions demonstrating value and aligning Demandbase solutions to customer priorities.
  • •Partner with Sales to identify and execute expansion opportunities while mitigating risks to customer health.

Pay and Benefits

Perks:Health InsuranceVisionPaid Leave401k

Key Requirements

  • •5+ years of experience in Customer Success, Strategic Account Management, Consulting, Revenue Operations, or related customer-facing SaaS roles.
  • •Proven success managing enterprise/strategic customer relationships with executive stakeholders.
  • •Demonstrated ability to drive retention, expansion, and measurable customer outcomes in a SaaS environment.
  • •Strong consultative and executive communication skills influencing VP and C-level decision makers.
  • •Deep understanding of B2B go-to-market strategies and experience with CRM, marketing automation, sales engagement, intent, analytics, and revenue technology platforms.
Experience:5+ yearsSaaSB2BRevenue technologiesEnterprise customer success
Skills:Executive communicationConsultative leadershipCross-functional collaborationAnalytical thinkingPrioritization
Tech Stack:CRMMarketing automationSales engagementIntent analyticsRevenue technology platformsAnalytics

Company Brief

Demandbase
Demandbase provides an account‑based go‑to‑market (GTM) platform combining account intelligence, B2B intent data, advertising, and AI to help enterprises identify, engage, and convert high‑value accounts and accelerate pipeline growth.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
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Glassdoor: 3.8
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