Desktop Support Technician

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34.94 - 47.28 hourlyFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: associatesSkills: ["Documentation","Customer service","Communication","Collaboration","Issue escalation"]

Provide 24/7 desktop and workstation support for USSTRATCOM mission environments, installing, configuring, troubleshooting, and maintaining information systems, applications, servers, and peripheral hardware. Resolve end-user access, networking, application, and performance issues, monitor system health, and escalate complex problems. Maintain Active Directory accounts, group policies, and permissions, document changes, and support deployments and integrations across NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

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FursaFursa
General Dynamics
General Dynamics
2 days ago

Desktop Support Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide 24/7 desktop and workstation support for USSTRATCOM mission environments, installing, configuring, troubleshooting, and maintaining information systems, applications, servers, and peripheral hardware. Resolve end-user access, networking, application, and performance issues, monitor system health, and escalate complex problems. Maintain Active Directory accounts, group policies, and permissions, document changes, and support deployments and integrations across NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Install, configure, maintain, and troubleshoot information systems, applications, servers, and peripheral hardware in mission-critical environments.
  • •Perform day-to-day IT operations including repairs, software updates, patching, and hardware replacements to maintain availability.
  • •Provide technical assistance to end users, resolving issues related to system access, networking, applications, and workstation performance.
  • •Monitor system performance, identify problems, and escalate complex issues to engineering or cybersecurity teams as needed.
  • •Maintain Active Directory accounts, group policies, permissions, and system configurations, documenting troubleshooting steps and system changes.

Pay and Benefits

Salary: USD 34.94 - 47.28 hourly
Perks:Health InsuranceDentalVision401kLearning Budget

Key Requirements

  • •AA/AS (or equivalent experience).
  • •5+ years of experience in technical support, system maintenance, or IT operations.
  • •Must have a current/active Top Secret clearance and be able to obtain TS/SCI status.
  • •Required certifications: ITIL Foundations v4 (or ability to obtain within 9 months) and 8140 certification (within 6 months of hire).
  • •Proficiency with Active Directory, MS Office, system software, and workstation troubleshooting; knowledge of Linux, networking fundamentals, and system security best practices.
Experience:5+ years
Education:Associate's
Skills:DocumentationCustomer serviceCommunicationCollaborationIssue escalation
Certifications:ITIL Foundations v48140
Tech Stack:Microsoft WindowsMicrosoft OfficeActive DirectoryLinuxNIPRNetSIPRNetJWICSSAP/SARRoutersServersSystem softwareWorkstation troubleshooting tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top SecretTop Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn