Keolis

5 months ago

Ambassadeur(rice) Gare Lignes 16-17 F/H (Saint Denis, FR, 93200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Join the ambassador team in Saint-Denis to welcome and assist travelers in the station, ensuring high standards of service while monitoring metro equipment. You’ll interface with maintenance and control teams, support the opening of new lines 16 and 17, participate in training and procedures, and act to maintain safety, order, and passenger experience in a fast-paced metro environment.

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Welcome and assist travelers in the station, ensuring visible presence and listening to passenger needs.
•Contribute to station performance by supporting safety, cleanliness, comfort, validation rates, and in-station activities.
•Maintain active monitoring of metro systems and equipment to ensure operational readiness and quick issue identification.
•Collaborate with maintenance, controllers, emergency services, and security teams, interfacing with the PCC and station master.
•Participate in the preparation for the opening of Lines 16 and 17, including training, procedures, and trials of the metro.

Key Requirements

•Level Bac to Bac+2 (commercial or technical) or equivalent experience as a maîtrise d'ouverture with high customer interface
•Strong customer service orientation and a proven ability to deliver high-quality service
•Ability to work day and night shifts, including weekends and holidays
•Own transport to commute to the work site due to shift patterns
•Experience in hospitality/retail or luxury service is advantageous

Experience:RailCustomer serviceStation operations

Education:Bachelor's in commercial/technical

Skills:Customer serviceCommunicationTeamworkProblem-solvingEmpathy

Company Brief

Keolis

Global public transport operator providing passenger transport services including buses, trams, metros, commuter rail and mobility solutions for cities, institutions and private partners across many countries.

Industry: Public Transport Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Paris, France

Founded: 2001

Website LinkedIn

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Keolis

5 months ago

Ambassadeur(rice) Gare Lignes 16-17 F/H (Saint Denis, FR, 93200)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: France

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Welcome and assist travelers in the station, ensuring visible presence and listening to passenger needs.
•Contribute to station performance by supporting safety, cleanliness, comfort, validation rates, and in-station activities.
•Maintain active monitoring of metro systems and equipment to ensure operational readiness and quick issue identification.
•Collaborate with maintenance, controllers, emergency services, and security teams, interfacing with the PCC and station master.
•Participate in the preparation for the opening of Lines 16 and 17, including training, procedures, and trials of the metro.

Key Requirements

•Level Bac to Bac+2 (commercial or technical) or equivalent experience as a maîtrise d'ouverture with high customer interface
•Strong customer service orientation and a proven ability to deliver high-quality service
•Ability to work day and night shifts, including weekends and holidays
•Own transport to commute to the work site due to shift patterns
•Experience in hospitality/retail or luxury service is advantageous

Experience:RailCustomer serviceStation operations

Education:Bachelor's in commercial/technical

Skills:Customer serviceCommunicationTeamworkProblem-solvingEmpathy

Company Brief

Keolis

Industry: Public Transport Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Paris, France

Founded: 2001

Website LinkedIn