Prisoner Custody Officer (High Wycombe, Buckinghamshire, GB, HP11 1LR)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 23,402+ annuallyFunction: Communications, PR & CommunitySkills: ["Communication","Problem-solving","Teamwork","Emotional resilience","Verbal communication"]

Serve as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) at High Wycombe Magistrates Court. Provide safe, secure escorting and custody for detainees, support detainee welfare, handle court-related duties, and work within a structured rota (35 hours/week, 24/6 coverage) with ongoing training and development.

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Serco
Serco
6 months ago

Prisoner Custody Officer (High Wycombe, Buckinghamshire, GB, HP11 1LR)

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) at High Wycombe Magistrates Court. Provide safe, secure escorting and custody for detainees, support detainee welfare, handle court-related duties, and work within a structured rota (35 hours/week, 24/6 coverage) with ongoing training and development.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Escort defendants to and from courtrooms, cells, and other areas within the court, including accompanying them to the toilet to ensure security and safety.
  • •Monitor and supervise detainees while they are in the docks during court sessions, ensuring they remain secure and do not pose a risk to themselves or others.
  • •Handle sensitive and confidential information discussed during court proceedings, maintaining discretion and confidentiality.
  • •Listen to distressing testimonies and provide support to detainees while maintaining professionalism and emotional wellbeing.
  • •Ensure detainees have access to food and drink throughout the day, catering to dietary requirements or restrictions.

Pay and Benefits

Salary: GBP 23,402 annually
Perks:PensionLife InsuranceAnnual LeaveHealth InsuranceDiscounts

Key Requirements

  • •Valid driver's license (ideally) and a reasonably fit applicant with good written and verbal communications skills.
  • •Ability to manage challenging situations with professionalism and care, maintaining high levels of responsibility and vigilance.
  • •Willingness to participate in a 5 1/2 weeks training course and ongoing development.
  • •Flexibility to work early/late shifts and rota-based hours (35 hours per week, 24/6 operation).
  • •Commitment to safeguarding and following court procedures, confidentiality and discretion when handling sensitive information.
Skills:CommunicationProblem-solvingTeamworkEmotional resilienceVerbal communication

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn