Business Application Consultant

Ghobash Group
Dubai
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Documentation","Process improvement","Self-motivation"]

Support and administer a portfolio of enterprise business applications (excluding Oracle ERP and CRM), acting as the primary contact for business users. Handle incident resolution, triage issues to agreed service levels, gather and document requirements, and optimize business workflows through gap analysis and process mapping. Configure and administer access and setups, coordinate vendor escalations and upgrades, run UAT for releases, and deliver end-user training while monitoring application health and ensuring governance and compliance.

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FursaFursa
Ghobash Group
Ghobash Group
2 days ago

Business Application Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support and administer a portfolio of enterprise business applications (excluding Oracle ERP and CRM), acting as the primary contact for business users. Handle incident resolution, triage issues to agreed service levels, gather and document requirements, and optimize business workflows through gap analysis and process mapping. Configure and administer access and setups, coordinate vendor escalations and upgrades, run UAT for releases, and deliver end-user training while monitoring application health and ensuring governance and compliance.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day functional support and incident resolution for enterprise business applications across the portfolio (excluding Oracle ERP and CRM platforms).
  • •Serve as the first point of contact for business users, triaging, diagnosing, and resolving application issues to agreed service levels.
  • •Run discovery workshops, perform process mapping and gap analysis, and recommend process improvements and automation opportunities.
  • •Maintain business requirements and functional documentation (e.g., specifications, configuration guides, test scripts, and user manuals).
  • •Configure and administer applications (user setup, role-based access control), coordinate vendor patching/upgrades, and deliver UAT and end-user training.

Key Requirements

  • •Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
  • •Minimum 5 years of experience supporting business applications, systems administration, or a related IT role.
  • •Ability to understand, analyze, and document business requirements and end-to-end business processes.
  • •Strong functional knowledge across HR, finance, procurement, operations, and asset management processes.
  • •Proven experience configuring, administering, and supporting diverse enterprise applications; including coordination with vendors for escalations.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationStakeholder managementDocumentationProcess improvementSelf-motivation
Languages:English

Company Brief

Ghobash Group
Ghobash Group is a diversified family-owned conglomerate based in the UAE, operating across automotive, luxury retail, distribution, real estate, and investments, providing products and services across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn