Remote Customer Service Representative

Qureos
Anywhere
Workplace: RemoteFull timeUSD 28 - 32 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Customer-centric mindset","Attention to detail","Multitasking","Organizational skills","Empathy"]

Provide timely, professional support to patients and referring offices via calls and email. Schedule and confirm appointments while maintaining accurate records, answer questions about services, fees, and insurance coverage, and process payments and insurance claims. Address patient concerns with empathy, collaborate with oral and maxillofacial surgeons to support seamless care, and follow HIPAA to maintain confidentiality while improving customer service processes.

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FursaFursa
Qureos
Qureos
17 hours ago

Remote Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide timely, professional support to patients and referring offices via calls and email. Schedule and confirm appointments while maintaining accurate records, answer questions about services, fees, and insurance coverage, and process payments and insurance claims. Address patient concerns with empathy, collaborate with oral and maxillofacial surgeons to support seamless care, and follow HIPAA to maintain confidentiality while improving customer service processes.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to incoming calls and emails from patients and referring offices in a timely, professional manner.
  • •Schedule and confirm appointments and maintain accurate, up-to-date records.
  • •Provide information and answer questions about services, fees, and insurance coverage.
  • •Process payments and insurance claims accurately and efficiently.
  • •Handle patient concerns and complaints with empathy while following HIPAA confidentiality requirements.

Pay and Benefits

Salary: USD 28 - 32 hourly
Perks:Health InsurancePaid Leave

Key Requirements

  • •High school diploma (or equivalent) required; Associate or Bachelor's degree preferred.
  • •2+ years of customer service experience, preferably in a healthcare setting.
  • •Excellent communication and interpersonal skills.
  • •Proficient in Microsoft Office and comfortable using technology and online platforms.
  • •Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
Experience:2+ yearsHealthcare
Education:High School
Skills:CommunicationInterpersonal skillsCustomer-centric mindsetAttention to detailMultitaskingOrganizational skillsEmpathy
Tech Stack:Microsoft OfficeOnline platforms

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn